MAHMOUD HAMMAD
Amman
Summary
A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results Competent in building customer relationships that inspire confidence and loyalty. My excellent customer service and communication skills, combined with my relevant work experience, I am a real asset to any organization I work for.
Overview
11
11
years of professional experience
Work History
Supervisor
Palmetto Restaurant
Amman
08.2025 - Current
- Supervised daily operations of restaurant, ensuring smooth workflow and efficiency.
- Trained and mentored staff on customer service and food safety practices.
- Managed inventory levels, ordering supplies to maintain stock availability.
Front Office Team Leader
FAIRMONT AMMAN HOTEL
08.2022 - 07.2025
- Organizing work
- Communicating goals
- Delegating tasks
- Handling complaints
- Coaching to improve team member skill sets
- Motivating team members to accomplish their goals
Front Office Agent
THE BOULEVARD ARJAAN BY ROTANA
06.2020 - 07.2022
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels
Call Center Agent
SHERATON AMMAN AL NABIL HOTEL
06.2014 - 12.2019
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Handle a large volume of inbound and outbound calls on time
- Build strong relationships with customers
Education
High School -
TAREQ BIN ZIAD SECONDARY SCHOOL
Hotel Management -
AMMON UNIVERSITY
Skills
- Manage Employees
- Opera System Skills
- Problem-Solving
- Leadership
- Decision Making
- Office Administration
- Customer Service
- Training Employees
- Organization
- Scheduling
- Conflict Resolution
Timeline
Supervisor
Palmetto Restaurant
08.2025 - Current
Front Office Team Leader
FAIRMONT AMMAN HOTEL
08.2022 - 07.2025
Front Office Agent
THE BOULEVARD ARJAAN BY ROTANA
06.2020 - 07.2022
Call Center Agent
SHERATON AMMAN AL NABIL HOTEL
06.2014 - 12.2019
High School -
TAREQ BIN ZIAD SECONDARY SCHOOL
Hotel Management -
AMMON UNIVERSITY