Madhumita Mishra

• Global & Multi-cultural: To ensure the implementation of the vision and ambition of the "Hager Forum" by organising international customer visits from Europe, China, India, Africa & Middle East
• Planning & Execution: Coordinating with CEO and Country heads of Hager to understand their visit requirements, customer preferences
• Designing & executing the detailed and personalized program of each corporate or client by ensuring coherence and adaptation to the culture and profile of the group
• Vendor Management: Managing the entire logistic operations through coordination with different vendors/partners & suppliers, Billing and invoice management
• Communication & Presentation: Share with our visitors the vision and ambition of Hager group, explaining its solutions and products by providing them a detailed visit of the Forum (Product orientation + Guided tour of the establishment)
• Team Work & Co-ordination: To support junior visitor specialist and making strategies to keep the guide community active and motivated by managing & networking with technical guides to arrange a tour of the production plant of Hager Obernai, for different customers segments
• Networking: Creating a network with Product Manager community and setting up interactions between customers and product specialist for specific customer segments
• Data Analysis: To define and implement the visit organisation plan, including performance monitoring, statistics and reporting it quarterly
• Digitalisation: To transform & improve the processes and digital journey of the customer

• Responsible for developing business in new segments
• Acquisition of new clients
• Presentation of the USP (Unique Selling Points) to clients
• Making effective commercial negotiations
• Delivering proposals to CHROs, COOs, CEOs, HR heads
• Utilized Applicant Tracking Systems (ATS) to track and manage the recruitment process

● Developed and maintained relationships with clients

and external recruitment agencies to ensure a steady flow of qualified candidates

• Part of "Customer Advisory" group into Investor Relations
• Understanding customer investment profile and retaining valued investors
• Managing High Net-Worth clients and explaining Fund benefits to retain their investment
• Worked with the "Revival - Renewal - Retention" philosophy of the group
• Retained approximately 50 cases with total net valuation of 1.7 m€
• Rewarded as "Star Performer for the Month" for 3 times