Madeline Green-Payen
Cook County Circuit Court
8
years of professional experience
2
Languages
Results-driven Data Entry Analyst with expertise in data verification and customer service. Proven ability to streamline workflows and implement quality control measures, contributing to improved accuracy and efficiency in case management. Committed to excellence in productivity and work quality, along with embracing a new collaborative team environment.
Work History
Data Entry Analyst
3 Years 3 Months- Resolved professional inquiries through multiple communication channels, contributing to improved customer satisfaction.
- Managed electronic filing and organization of legal documents, maintaining compliance with court protocols.
- Trained new team members on data entry procedures and best practices for system usage.
- Trained new team members on data entry procedures and best practices, facilitating smoother onboarding.
- Resolved professional inquiries through multiple communication channels, enhancing customer satisfaction.
Customer Service Specialist
4 Years 5 Months- Provided exceptional customer support through inbound inquiries, enhancing overall customer satisfaction.
- Resolved complex account issues by collaborating with cross-functional teams, ensuring timely resolution for clients.
- Trained new staff on customer service protocols and best practices, enhancing team capability and service quality.
- Maintained accurate records of customer interactions using CRM systems, supporting strategic insights for service improvements.
- Managed escalated customer complaints effectively, resolving issues promptly while maintaining customer trust and satisfaction.
Education
Master of Science - Forensic Science
Bachelor of Science - Criminal Justice: Crime Scene Investigation
Skills
Data validation
Database management
Data entry optimization
Accuracy and precision
Critical thinking
Software proficiency
Customer service
Call center experience
Conflict resolution
Data quality assurance
Scheduling
Follow-up skills
Programming language skills
Sales expertise
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Data Entry Analyst
Cook County Circuit Court
2022.07 - 2025.10Read More
Customer Service Specialist
U.S. Bank
2018.01 - 2022.06Read More
Stevenson University
Master of Science from Forensic Science
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Liberty University
Bachelor of Science from Criminal Justice: Crime Scene Investigation
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