Matías Q. Möhring

Company Overview: SAAS, Bike-sharing/rental

Strong background in customer service, order management, and cross-functional collaboration. Managed approximately 30 incoming calls, emails and faxes per day from customers.

Increased profit by streamlining operations: task automation, and optimization of workflow and resource allocation.

Analyzed and reported on key performance metrics to senior management.

Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Company Overview: Bookstore and Cultural Center.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Coordinated 2-3 events per week (literature, music, film).
• Boosted SM engagement rates with the creation of compelling and visually appealing content.

• Project "Colonia Dignidad. Ein Archiv Der Chilenisch-deutschen Oral History": Transcriptions and scientific publication (Spanish/German)
• Enhanced research quality by implementing rigorous data collection and analysis methods.

• Company Overview: Bookshop
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

• Company Overview: Workshop for children with refugee and migrant backgrounds
• Improved communication between team members with clear instructions, resulting in more efficient task execution during events.

• Company overview: Bike store and workshop
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Continuously updated knowledge of industry trends, tools, and techniques to provide cutting-edge services.

• Supported digital library collections containing e-books, audiobooks and digital media.
• Catalogued and organized books, materials and other documents for proper library management.
• Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.

• Company Overview: Hotel and Tourism
• Confirmed appointments, communicated with clients, and updated client records.