Lyane Kalakech
London,United kingdom
Summary
Enthusiastic and energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting financial contributions to meet expanding needs. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Willing to work in places with customers and respond to them in a respectful way.
Overview
2
2
years of professional experience
17
17
years of post-secondary education
1
1
Certifications
Work History
Volunteer
Royal Holloway, University of London
London, United Kingdom
12.2021 - Current
- Volunteered to help over 20 refugees who come to London adults as well as children and provide education and care of them
- Increased ability to speak in front of adults and children and adapt behavior according to person faced with, respectfully
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Responded to questions from customers and community members
- Engaged in community outreach to support program mission
- Used strong interpersonal communication skills to convey information to others
- Met with other volunteers and program leaders to discuss new services
Social Media Executive
RIVERSONGTECH
Dubai , United Arabe Emirates
10.2019 - 03.2020
- Supporting the marketing team by completing several tasks
- Posting on Instagram, Facebook, Tiktok with the right hashtags
- Answering the comments, DMs over a big number of customers and sending the sales request to the corresponding team
- Answering and following up on all the after-sales and the complaints of the customers.
- Handled over 50 customers a day by answering their messages and relying their complaints and answering in a respectful and convenient manner
Trainee
iBRIT Star
Dubai, United Arab Emirates
02.2017 - 02.2018
- Customer care included responding to complaints and supporting the customer until satisfaction with the device and the device and the day of delivery.
- Handling over 50 customers a day and answering in a convenient and effective manner
Education
Bsc - Psychology
Royal Holloway, University of London
London 01.2021 - 01.2024
Certificate, Business Analytics -
Harvard Business School
Online 05.2022 - Current
High School Diploma -
Lycée Français Charles De Gaulle De Londres
London 01.2007 - 01.2021
Skills
Customer care
undefinedCertification
Lyane Kalakech - page 1
Timeline
Certificate, Business Analytics -
Harvard Business School
05.2022 - Current
Volunteer
Royal Holloway, University of London
12.2021 - Current
Bsc - Psychology
Royal Holloway, University of London
01.2021 - 01.2024
Social Media Executive
RIVERSONGTECH
10.2019 - 03.2020
Trainee
iBRIT Star
02.2017 - 02.2018
High School Diploma -
Lycée Français Charles De Gaulle De Londres
01.2007 - 01.2021
Lyane Kalakech - page 1
Strategy
Volunteering
Problem Solving
Research
Communication
Training
Spanish
English
French
Customer Service
Lyane Kalakech - page 2
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