Luis Romao
Merchweiler
Summary
Seasoned professional with focus on optimising operational workflows and driving business growth.
Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
Arca Properties
Luxembourg
08.2023 - Current
- Lead and mentor a team of staff, fostering a culture of continuous improvement and professional development.
- Managing of schedules, calendar, vacations of teams.
- Oversee daily operations to ensure efficiency and effectiveness in the organization.
- Develop and implement operational policies and procedures to streamline processes.
- Manage budgets and forecasts, ensuring financial targets are met.
- Coordinate cross-departmental collaboration to enhance productivity and communication.
- Identify opportunities for cost reduction and process optimization.
- Conduct regular reviews of operational systems and processes to identify areas for enhancement.
- Prepare and present reports to senior management on operational performance and strategic initiatives.
Senior Guest Operations Specialist
Blueground Luxembourg
Luxembourg
01.2022 - 07.2023
- Full operational set-up and maintenance coordination of Blueground properties
- To liaise, manage and negotiate with contractors, vendors, and external business partners ensuring that our guests enjoy high standards of client experience
- Conduct initial and final inspection of newly onboarded apartments, and conduct inspections between clients move in /move out
- To supervise, and to inspect the different types of works in the field
Facilities Assistant
JLL Luxembourg
01.2021 - 01.2022
- Managing reception team and assist with organizing their tasks to maximum efficiency,
- Managing internal moves within the building with the Facilities Manager
- Working with Facilities Manager and Moves and Changes team to maintain floor plans
- Assessing building maintenance issues by conducting weekly walks of the building and recording the findings
Building Ambassador
JLL Luxembourg
01.2020 - 01.2021
- Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
- Providing timely, accurate & personalized response to meetings and events enquiries
- Working flexibly in different settings as part of a the team
Receptionist
JLL Luxembourg
01.2020 - 12.2020
- Receiving, directing and relaying the telephone, fax & email and other queries
- Greeting, assisting and directing candidates/new hires/visitors and the general public to the appropriate staff member
- Managing incoming/outgoing mail and courier services
Receptionist / Night Auditor
Sofitel Le Grand Ducal 5
01.2019 - 01.2020
- Check in/out process
- Answer calls, screen and forward them
- Back office tasks like filling, email handling and reservation control
- Night duties, when necessary doing room service and maintain security by monitoring incoming and outgoing visitors
Front office Agent
Disneyland Paris
Paris
01.2018 - 01.2019
- Greet all guests in a warm and professional manner
- Understand and follow the processes as outlined in the Guest Training Manual
- Distribute and collect Guest Registration Forms and assisting guests with any questions they may have
- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
Concierge
Hotel Cascais Miragem 5
Cascais
01.2010 - 01.2014
- Welcoming and greeting guests on their arrival, providing any information they need
- Offering complementary services like tours, transfer services (airport) or with recreational purposes
Receptionist / Night Auditor
Hotel Almirante Reis
Lisbon
01.2010 - 12.2010
- Posting the day's room rate and room tax to each guest folio at the close of business
- Receive and process incoming customer reservations
- Insert the reservations into the Front Office system, allocating rooms and managing the reservations planning
Education
J-1 Academic Program Certificate of Completion - Hospitality Brand Management, Guest Service Management, Theme Park Management and Leadership
University of Central Florida
01.2008 - 01.2009
Tourism-Bachelor - English, History of Arts and Culture, Rural and Sustainable Tourism, Thermal Tourism, Travel and Tourism Training - Marketing
Escola Superior de Educaçao de Portalegre
01.2004 - 01.2008
Skills
- Portuguese - Native
- English - C2 Proficiency
- French - Operational
- Italian - Operational
- Spanish - Operational
Custom
- Gym
- Reading
- Cycling
Timeline
Operations Manager
Arca Properties
08.2023 - Current
Senior Guest Operations Specialist
Blueground Luxembourg
01.2022 - 07.2023
Facilities Assistant
JLL Luxembourg
01.2021 - 01.2022
Building Ambassador
JLL Luxembourg
01.2020 - 01.2021
Receptionist
JLL Luxembourg
01.2020 - 12.2020
Receptionist / Night Auditor
Sofitel Le Grand Ducal 5
01.2019 - 01.2020
Front office Agent
Disneyland Paris
01.2018 - 01.2019
Concierge
Hotel Cascais Miragem 5
01.2010 - 01.2014
Receptionist / Night Auditor
Hotel Almirante Reis
01.2010 - 12.2010
J-1 Academic Program Certificate of Completion - Hospitality Brand Management, Guest Service Management, Theme Park Management and Leadership
University of Central Florida
01.2008 - 01.2009
Tourism-Bachelor - English, History of Arts and Culture, Rural and Sustainable Tourism, Thermal Tourism, Travel and Tourism Training - Marketing
Escola Superior de Educaçao de Portalegre
01.2004 - 01.2008
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