Lucinda Marques
Newmarket
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Executive
Arrow Enterprise Computing Solution
Newmarket
03.2023 - Current
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Execute successful business plans with reseller partners, with more focus on distributions managed and mid-market partners
- Regular and accurate forecasting of opportunities, providing intel for both short- and long-term deals
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Attended networking events to build relationships with potential customers.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
Sales Vendor Specialist for Sophos
Arrow Enterprise Computing Solution
Newmarket
09.2021 - 02.2023
- Developing, and retaining business within partner accounts across the aligned vendor(s) technology portfolio
- Acting as Product Specialist and developing knowledge of Vendor product portfolio
- Collaborated with other departments to complete sales transactions.
- Conducted market research to identify new sales opportunities.
- Prepared reports on sales activities and progress against targets.
- Developed action plans for achieving short-term and long-term sales objectives.
- Implemented effective cross-selling techniques when interacting with customers.
- Utilized CRM software to manage client data and track sales performance metrics.
Customer Service Guest Specialist
Booking.com
Cambridge
06.2018 - 11.2020
- Responded to guest inquiries via phone, email, or in person with a high level of customer service.
- Keeping up to date with changes, promotions, sales, and events around the tourism industry
- Adhered to company policies concerning data privacy and confidentiality when dealing with guests' personal information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Restaurant Supervisor
Wildwood Ely Restaurant
Ely
10.2016 - 05.2018
- aff
Head-Waitress
The Poets House Hotel & Restaurant in Ely
Ely
09.2015 - 09.2016
Education
BA (Hons) 2:1, Business -
Anglia Ruskin University
Cambridge07.2019
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- AX Desk pro
- IAsset
- Pipeline Management
- Business Development
- Relationship Building and Management
- Sales Strategies Implementation
- Decision Making
- Time Management
- Conflict Resolution
- Leadership
- Adaptability
Certification
- VAST - VASTronaut Certificate
- SOPHOS: SC02 - Selling MDR and Cybersecurity as a Service - Sales Consultant
SC01 - Sales Fundamentals - Sales Consultant
- MICROSOFT: Microsoft 365 Copilot Training (MS-012)
- Forcepoint: ONE SSE - Level 1
Accomplishments
Sophos recognized Arrow ECS United Kingdom as the best distributor of the year 2023.
Recognized by my reseller as the best distributor of the year 2023
Languages
Portuguese
First Language
Italian
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
Account Executive
Arrow Enterprise Computing Solution
03.2023 - Current
Sales Vendor Specialist for Sophos
Arrow Enterprise Computing Solution
09.2021 - 02.2023
Customer Service Guest Specialist
Booking.com
06.2018 - 11.2020
Restaurant Supervisor
Wildwood Ely Restaurant
10.2016 - 05.2018
Head-Waitress
The Poets House Hotel & Restaurant in Ely
09.2015 - 09.2016
BA (Hons) 2:1, Business -
Anglia Ruskin University
- VAST - VASTronaut Certificate
- SOPHOS: SC02 - Selling MDR and Cybersecurity as a Service - Sales Consultant
SC01 - Sales Fundamentals - Sales Consultant
- MICROSOFT: Microsoft 365 Copilot Training (MS-012)
- Forcepoint: ONE SSE - Level 1
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