Lucien Prince NGANDO NGENA
Paris
Summary
Dynamic IT professional with extensive experience at LVMH, delivering elite support to C-level executives. Expert in Windows deployment and Active Directory management, achieving 99% compliance during migrations. Proven ability to streamline processes and enhance user satisfaction through exceptional problem-solving and communication skills.
Overview
6
6
years of professional experience
Work History
VIP Support Technician
LVMH (Dior)
09.2023 - 03.2025
- Delivered white-glove IT support for C-level executives (CODIR/COMEX) across 4 luxury brands.
- Led Windows migration for 300+ endpoints using SCCM; achieved 99% compliance.
- Managed Active Directory accounts and Exchange mailboxes for 20+ VIP users.
Freelance IT Support Engineer
Groupe Barrière (Luxury Hospitality)
08.2022 - 08.2023
- Provided elite technical support for VIP clients (Fouquet’s Restaurant, Hotel Barrière) in high-pressure environments.
- Resolved 50+ weekly hardware/software incidents (Windows, networking, conference room AV systems).
- Streamlined data backup processes, reducing user downtime by 30%.
VIP Support Technician
LVMH (Celine, Louis Vuitton)
09.2019 - 05.2022
- Delivered white-glove IT support for C-level executives (CODIR/COMEX) across 4 luxury brands.
- Led Windows 10 migration for 1,500+ endpoints using SCCM; achieved 99% compliance.
- Managed Active Directory accounts and Exchange mailboxes for 200+ VIP users.
IT Field Engineer
Total Energies
04.2019 - 07.2019
- Deployed Windows 10 (v1809) across 2,500 workstations; resolved 95% of kiosk issues autonomously.
Systems Technician
ALTEN
11.2018 - 03.2019
- Company Overview: (Boulogne-Billancourt)
- Mastered enterprise OS images via SCCM; reduced deployment time by 25%.
- (Boulogne-Billancourt)
Education
BTS - SENIOR IT SUPPORT TECHNICIAN
DORANCO ESPACE MULTIMEDIA
Paris, France04-2017
Skills
- Windows 7-11
- Windows Server 2008-2012 R2
- Linux
- Office 365
- Exchange
- TCP/IP
- LAN/VPN
- VLAN (Cisco)
- Pulse Secure
- SCCM (OS Deployment)
- ServiceNow
- GLPI
- AirWatch
- RAID configuration
- PC Imaging/Mastering
- Data Backup and Recovery
Accomplishments
- Trained 20+ junior technicians on SCCM deployment best practices at LVMH.
- Reduced ticket resolution time by 40% at Groupe Barrière through proactive system monitoring.
Languages
- French, Native
- English, Fluent (Bilingual)
Personal Information
Citizenship: French Citizen (Visa Sponsorship Required)
Timeline
VIP Support Technician
LVMH (Dior)
09.2023 - 03.2025
Freelance IT Support Engineer
Groupe Barrière (Luxury Hospitality)
08.2022 - 08.2023
VIP Support Technician
LVMH (Celine, Louis Vuitton)
09.2019 - 05.2022
IT Field Engineer
Total Energies
04.2019 - 07.2019
Systems Technician
ALTEN
11.2018 - 03.2019
BTS - SENIOR IT SUPPORT TECHNICIAN
DORANCO ESPACE MULTIMEDIA
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