Loveenash Bholah
Luxembourg
Summary
Accomplished professional with expertise in client relationship and stakeholder management, specializing in depositary and custody oversight for UCITS and AIFs. Proficient in private equity and real estate funds, cash flow and NAV monitoring, and governance. Demonstrates strong skills in KYC/AML due diligence and treasury operations, with a focus on leadership and process optimization. Recognized for resilience under pressure and a proactive approach to client satisfaction.
Overview
14
14
years of professional experience
6054
6054
years of post-secondary education
Work history
Client Relationship Manager
CACEIS
Luxembourg
09.2024 - 09.2025
- Manage portfolio of clients, ensuring service quality, satisfaction, and compliance with SLAs.
- Lead periodic Service Reviews, presenting KPIs, governance updates, and project status.
- Coordinate client projects and onboarding, ensuring documentation (SLA, OPE MEMO, AML/KYC) is updated.
- Act as escalation point for client issues, resolving them in coordination with internal teams.
- Monitor client satisfaction surveys and implement action plans to address feedback.
- Support business development by analyzing client needs, competitive insights, and value propositions.
- Building relationship with different department to enhance client satisfaction.
- Resolved disputes effectively, preventing contract terminations.
- Led feedback initiatives to continuously improve performance.
- Developed strong relationships with key accounts, enhancing brand presence.
- Communicated client feedback to leadership teams and identified improvement possibilities.
Manager – Trustee & Depositary Services
RBC Investor & Treasury Services
Luxembourg
02.2023 - 08.2024
- Performed depositary duties on UCITS and AIF funds, including cash flow monitoring and investment oversight.
- Ensured compliance with NAV, subscriptions/redemptions, settlements, and income distribution processes.
- Led due diligence for onboarding new deals/clients, ensuring compliance and risk management.
- Acted as primary escalation contact for clients and stakeholders.
- Performed Regular oversight controls on client's Delegates ( Fund Accounting and Transfer agency)
Payment Manager
IQ-EQ
Luxembourg
05.2022 - 12.2022
- Supervised a global payments team (4 in Luxembourg, 3 in Manila) managing multi-currency transactions.
- Managing client's payment across different bank's payment platform in Luxembourg and UK.
- Enhanced payment accuracy by introducing validation controls across cut-off times.
- Reduced error rates and improved client satisfaction through streamlined processes.
- Facilitated staff training, resulting in better customer service.
- Supervised project timelines for timely completion.
- Streamlined communication channels, enhanced internal information flow.
- Boosted department efficiency by streamlining operational processes.
Senior Client Service Administrator – Custody & Transaction Management
RBC Investor & Treasury Services
Luxembourg
05.2019 - 05.2022
- Administered private equity, real estate, structured funds, and microfinance portfolios.
- Managed full transaction lifecycle including capital calls, distributions, and settlements.
- Ensured compliance with investment restrictions and provided timely reporting.
Client Service Administrator – Transfer Agency / Custody
Vistra & Deutsche Bank
Mauritius
01.2012 - 01.2019
- Acted as intermediary between clients, fund managers, and custodians.
- Processed subscriptions, redemptions, and transfers with AML/KYC checks.
- Delivered investor relations services and supported client onboarding.
- Demonstrated professionalism whilst handling sensitive information.
- Liaised effectively with other departments, ensuring seamless communication flow.
- Participated actively in training sessions, gaining professional growth.
- Maintained high standards of client service through meticulous attention to detail.
Education
ICSA Qualification -
ICSA
Master of Science - Finance & Investment
Open University of Mauritius
Bachelor of Science - Finance
University of Mauritius
Skills
- Client Relationship & Stakeholder Management
- Depositary & Custody Oversight (UCITS & AIFs)
- Private Equity & Real Estate Funds
- Cash Flow & NAV Monitoring
- Service Reviews & Governance
- KYC/AML Due Diligence
- Payment & Treasury Operations
- Leadership & Team Management
- Risk & Compliance Awareness
- Process Optimization & Project Coordination
- Compliance awareness
- Empathy and understanding
- Contractual understanding
- Resilience in stressful situations
- Networking capabilities
Websites
Languages
English
Fluent
French
Fluent
Luxembourgish
Elementary (A2)
Affiliations
Travelling, Football, Hiking, Reading
Timeline
Client Relationship Manager
CACEIS
09.2024 - 09.2025
Manager – Trustee & Depositary Services
RBC Investor & Treasury Services
02.2023 - 08.2024
Payment Manager
IQ-EQ
05.2022 - 12.2022
Senior Client Service Administrator – Custody & Transaction Management
RBC Investor & Treasury Services
05.2019 - 05.2022
Client Service Administrator – Transfer Agency / Custody
Vistra & Deutsche Bank
01.2012 - 01.2019
ICSA Qualification -
ICSA
Master of Science - Finance & Investment
Open University of Mauritius
Bachelor of Science - Finance
University of Mauritius
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