Louis Camille Fernando Mermoud
Saint-Laurent-de-Mûre
Summary
Dynamic professional with extensive experience in customer service and safety management, notably with Easyjet Airlines. Excelled in relationship management and compliance, enhancing traveler safety and satisfaction. Proven ability in food and beverage service, underpinned by strong teamwork skills developed across diverse roles. Achieved significant improvements in emergency response efficiency as a Volunteer Firefighter.
Overview
6
6
years of professional experience
Work History
Cabin Crew Member
Easyjet Airlines
01.2023 - Current
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Onboard Food and drink service and duty free shop service
- Followed company regulations and rules to promote safe environment for travelers and employees.
Volunteer Firefighter
Service Départemental Métropolitain Incendie et Secours
06.2021 - Current
- Administered first aid and conducted emergency response management.
- Assessed and checked the first aid and fire equipment for the station.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving .
Airport Customer Service Agent
Swissport International
01.2022 - 09.2022
Airport Customer Service Agent
Dnata
12.2021 - 02.2022
Airport Customer Service Agent
Groupe 3S Alyzia
06.2021 - 10.2021
Trainee
Hôtel Mirabeau and Alpine Residence
10.2018 - 04.2019
- Worked in various hotel departments such as Reception(Welcoming the guests and room check-in,Restaurant Service (breakfast and dinner service),Room maintenance and Dishwashing
- Collaborated with employees from various backgrounds.
Education
First Aid And Fire Fighting -
Firefighting Academy
Lyon 11.2023
Cabin Crew Attestation - Aviation
Easyjet Academy
Milan Malpensa 03.2023
International Advanced Level - French
British Council
Kandy Sri Lanka 01.2023
International General Certificate Of Secondary Edu - General Education
Colombo International School
Kandy Sri Lanka 07.2018
Skills
- Relationship Management
- Meetings and presentations
- Customer Assistance
- Safety awareness
- Food and Beverage Service
- Compliance and regulations
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Cabin Crew Member
Easyjet Airlines
01.2023 - Current
Airport Customer Service Agent
Swissport International
01.2022 - 09.2022
Airport Customer Service Agent
Dnata
12.2021 - 02.2022
Volunteer Firefighter
Service Départemental Métropolitain Incendie et Secours
06.2021 - Current
Airport Customer Service Agent
Groupe 3S Alyzia
06.2021 - 10.2021
Trainee
Hôtel Mirabeau and Alpine Residence
10.2018 - 04.2019
First Aid And Fire Fighting -
Firefighting Academy
Cabin Crew Attestation - Aviation
Easyjet Academy
International Advanced Level - French
British Council
International General Certificate Of Secondary Edu - General Education
Colombo International School
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