Louis Bajard
Paris
Summary
- Diversified experience in Customer Relation acquired with companies belonging to different ecosystems.
- Comprehensive vision of organizations, including analysis of data, processes, market knowledge, insights, key performance indicators and benchmarks to implement projects effectively.
- Transformation and digitization of services and activities.
- Ability to manage multiple tasks simultaneously, prioritize effectively, meet deadlines and stay focused under pressure in a fast-paced environment.
- Good knowledge of North American business in luxury and events.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MARKETING, CRM, COMMUNICATION AND SALES ASSISTANT
L'APPART FITNESS
Lyon
06.2019 - 08.2024
- National brand of franchised fitness centers.
- Implementation of a transformation project following the acquisition of new franchisees, with new processes, new teams, strict deadlines and numerous tasks to prioritize.
- Implementation of CRM tools and guidelines to ensure personalized offers and customer experiences.
NEW BUSINESS ASSISTANT
PURPLE PR
New York, NY
01.2024 - 04.2024
- Global Communications Agency for luxury brands & innovation, with international companies.
- Working with numerous luxury brands at different stages of project execution within international and multicultural teams, notably for the St Regis Hotel opening project in collaboration with the PURPLE teams in London.
- Researches, Benchmarks, Trends and data insights analysis.
- Prospect meetings, Partnership projects, Briefs and New business proposals.
VIP CUSTOMER SERVICE
ROLAND GARROS
Paris
05.2022 - 06.2022
- French Open Tennis.
- Reception of partners, personalities and brand managers at VIP “Village".
- Communication on the different events, activities and locations.
BUSINESS DEVELOPPER
DEXTRAIN
Paris
06.2021 - 12.2021
- Med-Tech start-up specialized in neurological rehabilitation.
- Launch and follow-up of the commercial development of a new high-tech product in the medical field, with the management and coordination of sales representatives, medical sector players, external stakeholders and prescribers, in a fast-changing context requiring a high level of responsiveness and availability.
Education
MASTER II - Communication & Luxury Marketing
ESCE International Business School
Paris FRANCE11-2024
Academic Exchange - Communication & Luxury Marketing
Baruch College
New York UNITED STATES12-2023
Academic Exchange - Business Administration
Yonsei University
Seoul SOUTH KOREA06-2023
Skills
- Ability to coordinate and lead projects with multidisciplinary teams and stakeholders
- Strong analytical skills, global and strategic vision, entrepreneurial spirit
- Problem-solving and creativity
- Mastery of social media and digitization
- Fluency in English and strong written and oral communication skills
- Proactive and autonomous
Certification
- CNAM, CRM, Webmarketing, Project Management
- The Inside LVMH Certificate, Creation & Branding, Module Retail & Customer Experience
- HubSpot Academy, Marketing Inbound
- MOOC, INPI (Intellectual Property)
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
SOFTWARE
- Microsoft Office - Windows - based PCs - Adobe Lightroom - Canva - Square Space - Wix - Heitz - Google Suite - IOS.
PERSONAL EXPERIENCE
- Photography, "Every click tells a story": how to combine images and words to create and stage customer experiences that inspire dreams, awaken desires and create purchases. I was selected and featured during the Salon de la Photo Paris-2019 and I realised shootings in New York for NOVO MARBLE Group.
- Triathlon French Federation (FFTRI), Driven by the desire to surpass my limits, triathlon allows me to develop versatility in every aspect of effort.
- Rugby French Federation (FFR), "High level player" in club / Captain / Referee training and diploma (2007-2024). Playing with different teams and adapting the strategy.
- Volunteer - Food Bank, Willingness to create a spirit of solidarity and develop meaningful solutions. (Since 2013).
Timeline
NEW BUSINESS ASSISTANT
PURPLE PR
01.2024 - 04.2024
VIP CUSTOMER SERVICE
ROLAND GARROS
05.2022 - 06.2022
BUSINESS DEVELOPPER
DEXTRAIN
06.2021 - 12.2021
MARKETING, CRM, COMMUNICATION AND SALES ASSISTANT
L'APPART FITNESS
06.2019 - 08.2024
MASTER II - Communication & Luxury Marketing
ESCE International Business School
Academic Exchange - Communication & Luxury Marketing
Baruch College
Academic Exchange - Business Administration
Yonsei University
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