Loris ASVATOURIAN
Auckland,
Summary
o Reliable Hotel Receptionist
o Well-versed in assisting guests with check-in, check-out and billing services
o Organizational skills
o Friendly candidate with passion for providing excellent customer service and facilitation guest satisfaction.
Overview
8
8
years of professional experience
Work History
Hotel Receptionist
Hotel Victoria Lyon Perrache
11.2021 - 12.2024
- Maintained a professional appearance of the front desk area.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Check-ins and check-outs at the hotel reception. Collected room deposits and payments.
- Collaborated with housekeeping staff to ensure timely room availability.
- Continuously updated knowledge on local attractions, restaurants and transportation options to provide relevant recommendations for guests seeking guidance.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Implemented marketing and promotional initiatives to increase occupancy.
- Promoted the hotel's brand via social media and emails.
- Assisted in training new receptionists on hotel policies and procedures.
Hotel Receptionist
Residence Les Alpages De Reberty
11.2020 - 04.2021
- Everyday check-ins and check-outs.
- Had the ski resort memorized so as to best indicate customers which activities were being held and where to find them.
- Collaborated with housekeeping staff to ensure timely room availability.
Housekeeper
Residence Les Valmonts
07.2020 - 09.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Hotel Receptionist
Hotel Mercure Paris La Sorbonne
10.2019 - 12.2019
- Maintained a professional appearance of the front desk area.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Check-ins and check-outs at the hotel reception. Collected room deposits and payments.
- Collaborated with housekeeping staff to ensure timely room availability.
- Continuously updated knowledge on local attractions, restaurants and transportation options to provide relevant recommendations for guests seeking guidance.
Hotel Receptionist
Premium Residence, Les Terrasses D'Éos
07.2019 - 09.2019
- Check-ins and check-outs at the hotel reception. Collected room deposits and payments.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Ensured high-quality telephone etiquette by answering calls professionally while managing multiple lines during peak hours.
- Introduced customers to resort amenities.
Customer Service Agent
Groupama Stadium
02.2017 - 06.2019
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Helped large volume of customers every day with positive attitude and focus. on customer satisfaction.
Retail Worker
Intermarché
01.2018 - 11.2018
- Greeted customers, helped locate merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, labeling items.
Retail Worker
E.Leclerc
06.2017 - 09.2017
- Greeted customers, helped locate merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, labeling items.
Education
High School Diploma -
Lycée Charlie Chaplin
Décines-Charpieu, France07-2017
Skills
- Initiative-taking
- Hotel software knowledge
- Reservation Management
- Guest Relations
- Multilingual Proficiency
- Relationship Building
- Teamwork and Collaboration
- Reliability
Cinema and Screenwriting
Cinephile, in the hope of becoming a screenwriter someday.
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Armenian
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Hotel Receptionist
Hotel Victoria Lyon Perrache
11.2021 - 12.2024
Hotel Receptionist
Residence Les Alpages De Reberty
11.2020 - 04.2021
Housekeeper
Residence Les Valmonts
07.2020 - 09.2020
Hotel Receptionist
Hotel Mercure Paris La Sorbonne
10.2019 - 12.2019
Hotel Receptionist
Premium Residence, Les Terrasses D'Éos
07.2019 - 09.2019
Retail Worker
Intermarché
01.2018 - 11.2018
Retail Worker
E.Leclerc
06.2017 - 09.2017
Customer Service Agent
Groupama Stadium
02.2017 - 06.2019
High School Diploma -
Lycée Charlie Chaplin
Similar Profiles
Pardon KambariPardon Kambari
Executive Housekeeper at Victoria Falls Hotel, 5 Star Luxury HotelExecutive Housekeeper at Victoria Falls Hotel, 5 Star Luxury Hotel
Gurmeet SoniGurmeet Soni
Chef at The Victoria HotelChef at The Victoria Hotel
Tilly MillardTilly Millard
Hospitality Worker at The Victoria HotelHospitality Worker at The Victoria Hotel