Lokesh Goud Parsa

Website: https://www.iaea.org/naml

• Participate in planning and implementation of IAEA Marine Environment laboratory IT projects
• Collaborate with Client Relationship Manager and central IT teams to plan and implement network upgrades and changes on Monaco duty station’s IT devices
• Maintain and support laboratory information management systems (LIMS)
• Collaborate with laboratory staff to understand and meet their information management needs
• Participate in Office 365 migration projects from on-premises environments to Office 365
• Administer and maintain network infrastructure, including switches, routers, firewalls, and wireless access points
• Install, configure, and maintain information systems hardware, software, and peripherals
• Support end-users in resolving technical issues related to desktops, laptops, and mobile devices
• Providing technical support and troubleshooting issues related to cloud based infrastructure
• Conduct root cause analysis and identify corrective actions to prevent future incidents
• Collaborate with other IT professionals to ensure that systems and applications are integrated and functioning optimally
• Develop and implement IT service delivery processes, including incident management, problem management, change management, and service request management
• Provide technical support and troubleshoot DNS and DHCP issues reported on scientific devices
• Provide excellent customer service and communication to end-users

Website: https://www.iaea.org/

• Administered and maintained Office 365 environments, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business
• Participated in Office 365 migration projects from on-premises environments to Office 365
• Troubleshooted and resolved technical issues related to Office 365 services
• Managed Active Directory, including user accounts, groups, and policies
• Installed, configured, and maintained desktops, laptops, and peripherals
• Assisted in planning and implementation of IT projects
• Handled issues with conditional access, exchange online, Intune, Microsoft 365 access, and office 365 licensing and escalated to other IT teams and Microsoft whenever needed
• Used Air Watch to manage mobile devices and to troubleshoot complex MDM related problems.
• Assisted in implementation and maintenance of enterprise-wide systems and applications0
• Managed and maintained RSA SecurID authentication systems
• Developed and maintained RSA SecurID documentation, including user manuals and training materials Provided technical support to end-users on hardware and software issues
• Managed and configured Kiosk computers, including installation, updates, and troubleshooting
• Troubleshooted and resolved Citrix-related issues and errors
• Administered and maintained network print infrastructure, including printers, print servers, and print queues
• Followed ITIL practices including incident management, problem management, change management, and service request management
• Conducted root cause analysis and identify corrective actions to prevent future incidents
• Supported end-users in resolving technical issues related to desktops, laptops, and mobile devices

Website: https://www.e-zest.com/

Worked at Client location: United Nations Office (IAEA) in Vienna, Austria

• Collaborated with cross-functional teams to design and implement new solutions to meet business needs
• Was involved in Windows 7 to Windows 10 migration project (Next Generation Desktop project)
• Developed and maintained technical documentation and standard operating procedures for IT systems and processes
• Participated in planning and implementation of new IT projects
  Provided technical support to end-users, including troubleshooting hardware and software issues
• Installed and configured desktops, laptops, and printers
  Administered user accounts, passwords, and permissions in Active Directory

Website: https://www.invesco.com/

• Administered and maintained Microsoft System Center Configuration Manager (SCCM) environments, including SCCM Current Branch and SCCM 2012
• Created and maintained SCCM deployment packages and task sequences for software and operating system deployments
• Developed and maintained automation scripts for system administration tasks using PowerShell
• Developed and maintained SCCM collections for software and hardware inventory, software distribution, and patch management
• Acted as 3rd level support to handle incidents reported from IT service desk/Desktop Team
• Managed and troubleshooted virtual infrastructure of Citrix XENAPP/XENDESKTOP
• Performed Xen to VMware Migrations
• Configured, installed and troubleshooted desktop or laptop hardware and standard
• Worked on windows core infrastructure services like Active Directory, Group Policies and DNS/ DHCP services
• Performed software deployment, inventory and reporting via SCCM
• SCCM Agent installation on few clients via PowerShell script
• Worked on vulnerabilities reported on client computers, automated regular windows desktop related tasks using PowerShell script

Website: https://in.colruytgroup.com/

• Managed lifecycle of laptops and PCs and led Hardware Cluster team
• Traveled and spent six months in Belgium at the Colruyt Group Headquarters working on Windows 10 project
• Was responsible for Patch Management process on Desktop computers
• Was responsible for managing iPads via SOTI MobiControl
• Was accountable software management life cycle on End user computing devices
• Provided 3rd level support for issues reported on Group policies, Operating System Deployments, task sequence, performance issues and user profile related problems
• Provided technical support to end-users and system administrators
• Developed and maintained IT service management documentation, including service catalogs and SLAs