Lisa VAQUIER
Yenne
Summary
Determined student with academic discipline knowledge and drive to succeed. Grounding in research, counseling, and mental health support. Strengths include strong analytical skills, deep understanding of human behavior and ability to build rapport with clients. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
4
4
years of professional experience
Work History
Call Center Agent
T-Raid
Montreal
09.2021 - 05.2022
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Clerk
Canadian Tire
Montreal
02.2021 - 07.2021
- Assisted customers with inquiries and complaints in a professional manner.
- Collaborated with team members to complete tasks efficiently
- Inventoried materials and supplies
Receptionist
Les cretes blanches
Val-d'Isere
05.2020 - 11.2020
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Greeted customers, answered general questions and directed to appropriate locations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Cleaning Crew Member
Les cretes blanches
Val-d'Isere
03.2019 - 08.2019
- Responded quickly to spills or accidents using appropriate cleaning materials.
- Maintained janitorial closets in a clean, organized manner.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Sanitized frequented areas and equipment using approved supplies.
Babysitting
Particulier
Val-d'Isère
07.2018 - 09.2018
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
- Collaborated with parents regarding their expectations from babysitting services provided.
- Responded quickly to any emergency situation that may arise during babysitting hours.
Kitchen Assistant
Les cretes blanches
Val-d'Isere
05.2018 - 08.2018
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
- Prepared salads and other cold foods according to established recipes.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
Education
DU - Criminology
IED Paris 8
Paris06-2025
Bachelor of Science - Psychology
Universite De Montreal
Montreal12-2023
High School Diploma -
Saint Michel
Annecy06-2019
Master of Science - Psychology and Sociology 1 Year
Universite De Montreal
MontrealSkills
- Analytical
- Problem-solving skills
- Interpersonal skills
- Issue resolution
Affiliations
- Volonteer work.
Intervention with senior citizen.
Teaching of technology (computers, phones) to help fight loneliness and provide with means to connect with relatives.
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
Japanese
Intermediate (B1)
B1
Timeline
Call Center Agent
T-Raid
09.2021 - 05.2022
Clerk
Canadian Tire
02.2021 - 07.2021
Receptionist
Les cretes blanches
05.2020 - 11.2020
Cleaning Crew Member
Les cretes blanches
03.2019 - 08.2019
Babysitting
Particulier
07.2018 - 09.2018
Kitchen Assistant
Les cretes blanches
05.2018 - 08.2018
DU - Criminology
IED Paris 8
Bachelor of Science - Psychology
Universite De Montreal
High School Diploma -
Saint Michel
Master of Science - Psychology and Sociology 1 Year
Universite De Montreal
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