Lisa Silva
Villepinte
Summary
Dynamic professional with extensive experience in hospitality and customer relations, notably at SNCF. Proven ability to enhance guest satisfaction through attentive service and effective communication. Highly organized and adaptable, skilled in managing reservations and ensuring seamless guest experiences. Committed to delivering excellence and fostering teamwork in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Relations Sales Agent
SNCF
Aeroport De Roissy Charles De Gaulle
10.2022 - Current
- Sales and after-sales of 'SNCF VOYAGES' products in LSA/PVM.
- Prescription and loyalty.
- Help with digital tools.
- Welcome, guide, and inform customers.
- Welcomed and boarded passengers on TGV INOUI and OUIGO trains.
- Guided and assisted customers when accessing the train and on the platforms.
- Checked the validity of travel tickets.
- Junior & Company service support.
Hotel Receptionist
izzy hotel
Issy-les-moulineaux
01.2022 - 02.2022
- Informed guests about the hotel's services and booking procedures.
- Welcomed guests upon arrival, and completed check-in formalities.
- Handled remote and in-person reservations.
- Customer care and assistance.
Reception Hostess
france prestige agency
Paris
12.2021 - 01.2022
- Welcomed and informed guests and visitors during events.
- Managed the cloakroom.
Education
Some College (No Degree) - Management And Business Administration
Jean Rostand High School Human Resources
Villepinte High School Diploma -
EFHT higher national diploma BTS in tourism
D'enfer Rochereau Paris 06-2023
Skills
- teamwork
- Good listener or listening skills
- Organized and structured
- Adaptability
- Guest satisfaction
- Attention to detail
Languages
French
First Language
English
Intermediate (B1)
B1
Spanish
Beginner
A1
Affiliations
- horse riding
- classical dance
- singer
Timeline
Customer Relations Sales Agent
SNCF
10.2022 - Current
Hotel Receptionist
izzy hotel
01.2022 - 02.2022
Reception Hostess
france prestige agency
12.2021 - 01.2022
Some College (No Degree) - Management And Business Administration
Jean Rostand High School Human Resources
High School Diploma -
EFHT higher national diploma BTS in tourism
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