Summary
Overview
Work history
Education
Skills
Timeline
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Lisa Pressnell

Lisa Pressnell

Kent

Summary

  • I am a hardworking, trustworthy lady with the highest attention to detail and a kind, caring & helpful nature
  • I prioritise my workload according to it's importance & am adaptable to any environment & situation, self motivated with strong customer/client relations
  • Excellent communication & telephone skills
  • Confidentiality a top priority
  • Always with a ”can do” & a half full glass attitude
  • An animal & countryside lover
  • Loyal & steadfast
  • Non smoker & social drinker
  • Full clean drivers licence
  • Full clean DBS report

Overview

36
36
years of professional experience

Work history

Proprietor

Safe Hands Property Maintenance
Ecuras FRANCE
08.2019 - 08.2024
  • Key holding for 10 properties owned by English second home owners in France
  • Checking of overall property wellbeing & report on a weekly basis
  • Managed customer needs and expectations, communicating and maintaining relationships in person and through other mediums
  • Liaised with French & English suppliers to build and maintain excellent working relationships
  • Monitor cleanliness and structural integrity of premises and equipment
  • Garden, terrace & swimming pool maintenance
  • Ensuring peace of mind for my clients holiday haven
  • Mailbox clearing
  • Hosting dinner parties (Winter) or BBQ pool parties (Summer) for our clients
  • Translation assistance
  • Pet sitting

Renovating New Home

Home builder
Ecuras FRANCE
06.2013 - 08.2019
  • My partner & I purchased a dilapidated old barn & completely renovated it to an exceptionally high standard. Installed our swimming pool & fenced 7 acres of land for my horses.


Office Administrator

X-Files (GB) Ltd
Lympne, Kent
07.2007 - 06.2013
  • Producer of NHS hospital health records across the United Kingdom
  • Offsite storage of patient NHS health records
  • Retrieval of confidential patient NHS health records
  • Scan & upload patient NHS records to secure NHS portal
  • Answer high-volume daily telephone and email enquiries
  • Maintain high standards of accuracy and quality in data entry and record keeping
  • Organise filing systems and maintain records and documentation in alignment with company policies and data security protocols
  • Manage database to maintain updated records and accuracy
  • Greet and direct incoming visitors and clients
  • Process invoices and purchase orders with high attention to detail
  • Follow up monthly statements with courtesy calls to customers
  • Chase NHS clients to procure payments in line with agreed terms and conditions
  • Investigate invoices, requesting appropriate evidence from suppliers
  • Post payments receipts on sales ledger
  • Report to MD & FD



Personal Assistant

Private individual with severe MS
Hythe, Kent
03.2005 - 07.2007
  • Companion to a lady with severe Multiple Sclerosis
  • Provide daily physio therapy
  • Aid with mobility & hygiene
  • General housekeeping throughout
  • Provide nutritious meals
  • Assist with computer
  • Provide daily medication & liaise with nurses & doctors
  • Entertainment & companionship
  • Aid the family
  • 24 hour emergency call outs

Freelance Horse Groom

Various
Ashford, Kent
09.2000 - 04.2005
  • Cleaned stables and kept yards pristine to avoid any elements of danger to the animal & persons
  • Turned horses out & stabled again at the end of the day
  • Prepared horses for lessons, trail rides and competitions
  • Cleaned and maintained bridles and saddles
  • Monitored horse welfare and wellbeing, identifying and addressing possible problems
  • Taught individuals the art of horseback riding & horse husbandry, care & nutrition

External Customer Services

Carousel Ltd
Sittingbourne, Kent
08.1994 - 09.2000
  • Managed my portfolio of clients by personal visits
  • Carried out routine collection of information, reporting and escalating unforeseen and exceptional events
  • Obtained feedback from customers to improve service experience
  • Handled confrontational customers and applied appropriate de-escalation strategies & reporting to divisional Director
  • Upsell services of bespoke transportation solutions
  • Maintained excellent customer/employer bonding
  • Collection of small parcels to meet time sensitive deliveries across the Uk & worldwide networks

Credit Controller

Carousel Ltd
Sittingbourne, Kent
05.1988 - 08.1994
  • Contacted customers about overdue payments by phone, letter and email
  • Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships
  • Monitored and responded immediately to messages and phone calls regarding credit control issues
  • Informed customers of potential legal action and required remediation to avoid escalation
  • Negotiated terms and conditions, payment plans and settlements
  • Investigated invoices, requesting appropriate evidence from suppliers
  • Posted journal transactions and cash receipts on sales ledger

Education

CSE -

Rowena High School for Girls
Sittingbourne

Business Studies

Rochester College for Further Education
Rochester, Medway

Skills

  • Strong customer support
  • Advanced credit control procedures
  • Sales ledger
  • Leadership & fellowship
  • Computer literacy
  • Excellent communication
  • English - native language
  • French - spoken & written
  • Flexible approach & attitude
  • Confidentiality
  • Diverse
  • Team member

Timeline

Proprietor

Safe Hands Property Maintenance
08.2019 - 08.2024

Renovating New Home

Home builder
06.2013 - 08.2019

Office Administrator

X-Files (GB) Ltd
07.2007 - 06.2013

Personal Assistant

Private individual with severe MS
03.2005 - 07.2007

Freelance Horse Groom

Various
09.2000 - 04.2005

External Customer Services

Carousel Ltd
08.1994 - 09.2000

Credit Controller

Carousel Ltd
05.1988 - 08.1994

CSE -

Rowena High School for Girls

Business Studies

Rochester College for Further Education

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Lisa Pressnell