Lina Tellouche
Istanbul
Summary
Resourceful Bilingual Customer Service Agent known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, problem-solving, and time management skills. Excel in conflict resolution, active listening, and empathy, ensuring positive interactions in every customer service encounter.
Overview
3
3
years of professional experience
Work History
Costumer Service
Yakirox
Istanbul
07.2023 - 02.2025
- Developed strategies for improving customer service quality.
- Created reports summarizing daily customer service activities.
- Assisted with training new customer service representatives.
- Monitored customer service standards across the organization.
- Attended to customer service issues.
Intern
CHU Bab-El-Oued
Algiers
07.2022 - 09.2022
- Provided guidance on prescription refills when appropriate.
- Communicated with insurance companies for billing purposes.
- Helped pharmacy staff prepare medications and fill orders.
Sales Agent
Fera clinic
Istanbul
02.2022 - 05.2022
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Managed daily operations of sales department, including supervision of staff members.
Education
Bachelor of Science - Physiotherapy And Rehabilitation
Istanbul Aydin University
Turkey06-2024
Master of Science - Pharmacy
Bogomolets National Medical University
Kiev06-2022
Skills
- Patient care
- Medication management
- Clinical assessment
- Customer service
- Interpersonal communication
- Team collaboration
Languages
French
First Language
English
Advanced (C1)
C1
Arabic
Beginner (A1)
A1
Russian
Beginner (A1)
A1
Timeline
Costumer Service
Yakirox
07.2023 - 02.2025
Intern
CHU Bab-El-Oued
07.2022 - 09.2022
Sales Agent
Fera clinic
02.2022 - 05.2022
Bachelor of Science - Physiotherapy And Rehabilitation
Istanbul Aydin University
Master of Science - Pharmacy
Bogomolets National Medical University