LAVANYA RAKURTHI
RAJAHMUNDRY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Associate Technical Lead
COGNIZANT TECHNOLOGY SOLUTION
CHENNAI
08.2018 - Current
- Conducted code reviews, identified potential issues and provided solutions to improve the quality of the codebase.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Monitored performance metrics and established best practices for software development processes.
- Managed daily operations of the development team, including resource allocation and task assignments.
- Troubleshot and resolved problems with programs and systems.
Associate Product Support Executive
IVY TECHNOLOGIES
CHENNAI
09.2017 - 07.2018
- Used risk identification tools to recognize and respond to clients in danger of canceling services or products.
- Handled client and customer onboarding to answer preliminary questions and concerns, preventing unnecessary support tickets.
- Drafted and sent satisfaction questionnaires to identify areas of improvement within support department.
- Troubleshot complex problems using advanced diagnostic techniques.
- Provided guidance on best practices for utilizing various features within the product line.
- Resolved complex and escalated support issues.
Technical Lead
AMAZON DEVELOPMENT CENTRE
BANGALORE
10.2014 - 07.2017
- Troubleshot and resolved problems with programs and systems.
- Troubleshot and updated client software and applications.
- Guided staff members through technical challenges and identified areas needing improvement.
- Devised technology-based solutions to meet range of operational needs.
- Facilitated communication between different teams to ensure successful completion of projects.
- Analyzed system performance metrics to identify areas of improvement.
Education
B.Tech., - Information Technology
RAJIV GANDHI ENGINEERING & TECHNOLOGY
Pondicherry, INDIA08-2014
HSC -
NARAYANA JUNIOR COLLEGE
Rajahmundry, INDIA04-2010
SSLC -
SHANTI ENGLISH MEDIUM SCHOOL
SOLAPUR-MAHARASHTRA, INDIA03-2008
Skills
- Continuous deployment
- Scrum Framework
- Machine Learning
- Technical leadership
- Exchange and AD power shell
- Knowledge of LOTUS DOMINO Administration
- JAVA SCRIPT
- AWS certified cloud practitioner
- Knowledge on Business Analyst
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
Associate Technical Lead
COGNIZANT TECHNOLOGY SOLUTION
08.2018 - Current
Associate Product Support Executive
IVY TECHNOLOGIES
09.2017 - 07.2018
Technical Lead
AMAZON DEVELOPMENT CENTRE
10.2014 - 07.2017
B.Tech., - Information Technology
RAJIV GANDHI ENGINEERING & TECHNOLOGY
HSC -
NARAYANA JUNIOR COLLEGE
SSLC -
SHANTI ENGLISH MEDIUM SCHOOL
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