Laura Courrot
Helensville,AUK
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Versacom through innovative problem-solving and effective operations management. Excelled in fostering teamwork and collaboration, while also prioritizing attention to detail and team motivation. Achieved significant improvements by implementing agile methodologies and maintaining professionalism under pressure.
Overview
8
8
years of professional experience
Work History
Team Leader - Translation Project Management
Versacom
11.2019 - Current
- Trained new team members by relaying information on company procedures and clients satisfaction requirements.
- Promoted a positive work environment by fostering teamwork, open communication and employee initiative recognition.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve company goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Boosted team productivity by implementing agile methodologies that streamlined workflows and enhanced collaboration.
Flight Operations Manager
Allied Aviation
03.2018 - 11.2018
- Managed daily flight operations, coordinating staff assignments and managing resources to maximize productivity.
- Oversaw the recruitment and onboarding process for new flight operations staff, ensuring a seamless integration into the team environment.
Airline Customer Service Representative
PAL Airlines
02.2017 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Arts - English Language And Literature
Université Paris Nanterre
Paris, France06.2017
Bachelor of Arts - English Language And Literature
Memorial University of Newfoundland
St. John's, Newfoundland And Labrador, Canada06.2014
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Operations Management
- Customer Service
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Team Leader - Translation Project Management
Versacom
11.2019 - Current
Flight Operations Manager
Allied Aviation
03.2018 - 11.2018
Airline Customer Service Representative
PAL Airlines
02.2017 - 04.2018
Master of Arts - English Language And Literature
Université Paris Nanterre
Bachelor of Arts - English Language And Literature
Memorial University of Newfoundland
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