Lamine Berriche
Wroclaw
Summary
Solutions-focused Technical Support Specialist known for high productivity and efficient task completion. Specialize in troubleshooting software issues, network problem-solving, and implementing IT security measures. Excel in communication, critical thinking, and adaptability, ensuring seamless technical operations and client satisfaction.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist with French
Hemmersbach - Thales Alenia Space
Wroclaw
03.2023 - Current
- Provided IT support to employees across France, Belgium, and the UK via phone, email, and self-service portals.
- Managed user accounts and permissions in Active Directory, ensuring smooth and secure system access.
- Supported Microsoft Office 365, SharePoint, troubleshooting issues and guiding users on best practices.
- Deployed and installed software using SCCM and manual installation, ensuring applications were ready and correctly configured.
- Assisted users with Citrix sessions, resolving latency, session, and application issues.
- Performed basic network troubleshooting including VPN, ping, and nslookup.
- Guided users on using IT tools effectively, including MFA setup with Microsoft Authentication and PingID.
- Handled incidents in ServiceNow efficiently, minimizing downtime and keeping employees productive.
- Collaborated with teams to improve workflows, documentation, and overall support quality.
Education
Bachelor of Business Administration - Management
WSHUI University
Poznan06-2026
Bachelor of Science - Computer Science
Kielce University of Technology
Kielce, Poland09.2023
Skills
- Active Directory and Citrix Director
- ServiceNow and Office 365
- SharePoint and OneDrive
- CyberArk and ECM
- TCP/IP and VPN
- Wi-Fi troubleshooting and remote assistance
- Application installation and user training
- ITIL processes and incident management
- Issue research and authentication services
- Microsoft authentication and MFA
- PowerShell and SCCM
- Analytical thinking and problem-solving
- Strategic planning and teamwork
- Effective communication under pressure
- User account management and problem resolution
- Software deployment and network troubleshooting
Languages
- Arabic, Native
- French, Fluent
- English, Fluent
Timeline
Technical Support Specialist with French
Hemmersbach - Thales Alenia Space
03.2023 - Current
Bachelor of Business Administration - Management
WSHUI University
Bachelor of Science - Computer Science
Kielce University of Technology