Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Lahpai Lu Lu Seng

Lahpai Lu Lu Seng

Dubai

Summary

A courteous, polite, and well-spoken in the hospitality industry who is highly efficient and has excellent organizational skills, possesses a good team spirit deadline orientation, and has a passion for providing the highest standards of hospitality and service to guests, Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximize sales.

Overview

10
10
years of professional experience

Work History

F&B-Hostess (Fine Dinning)

The Retreat Palm MGallery by Sofitel(5 Star Hotel)
2023.12 - 2024.09
  • - Every day need to print Meal packages from Opera System
  • -Arrangement Buffet name tags
  • -Need to introduce buffet orientation for first-day guests
  • -Take reservations and answer the phone
  • -Guest's complaints, requests, and some updated information need to be shared with colleagues
  • -Greetings and farewell to all the guests
  • - Always need to be smile and active
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Restaurant Hostess

Marbella Resort & HHI Hotel (4star Hotel)
2022.09 - 2023.10

-Welcome guests to the venue

-provide accurate wait times and monitor waiting

-Manage Reservations

-Escort customers to assigned dining

-Provide menus and announce the Waiter/Waitress's name

-Greet customers upon their departure

-Cater to guests who require extra attention (e.g., children, elderly)

-Answer incoming calls and address customers' queries

-Assist wait staff as needed


Barista

Café Undici Restaurant
2022.09 - 2023.10
  • Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
  • Updating signage and displays to attract customers
  • Taking inventory and replenishing items in display cases, attaches, or behind the counter
  • Working as part of the fun, high-energy team
  • Adhering to all food safety regulations and quality controls Sale and marketing

Room Attendant

Wun Tawp Garden Hotel
  • Receiving Keys, work assignment
  • Enter and prepare the room for cleaning
  • Marking the bed, replenishing guestroom and bath supplies
  • Remove soiled linen to laundry as per hotel procedure
  • Restock your cart for the next day
  • Responded to guest requests for assistance, toiletries, and personal care items.

Waitress

Wun Taw Garden Hotel
2016.01 - 2017.01
  • Greeting and seating guests
  • Order taking (repaid order)
  • Perform service according to standard sequence
  • Checking satisfaction

Assistant Manager

Hotel Malika
2019.04 - 2022.03
  • Assist the general manager in the day—to—day operation of the hotel in maintaining all standards of guest service the performance of each department, report any problem areas, and -make recommendations to improve profitability for hotel operations management of the hotel's human resources, such as HR administration, turnover control, staff motivation, and employee development and retention

Sales Associate

Beauty Land Store
2014.05 - 2015.10
  • The Price of the clothes are check
  • Make a list
  • The remaining clothing
  • Introducing the new clothes to the guest

Education

Bachelor of Arts -

Myitkyina University
Myitkyina, Myanmar
10.2018

Diploma in Hospitality Management -

Star University
Yangon, Myanmar
10.2022

Front Office Operation (Level-1) -

LCCI (1,2)-GYS, Leadership-GYS, Business model canvas -

Skills

    1. Problem Solving

    2. Communication

    3. Emotional intelligence

    4. Flexibility

    5. Teamwork

    6. Fast learner

    7. Friendly

Hobbies

Cooking- Listen to music- Reading- Travelling

Timeline

F&B-Hostess (Fine Dinning)

The Retreat Palm MGallery by Sofitel(5 Star Hotel)
2023.12 - 2024.09

Restaurant Hostess

Marbella Resort & HHI Hotel (4star Hotel)
2022.09 - 2023.10

Barista

Café Undici Restaurant
2022.09 - 2023.10

Assistant Manager

Hotel Malika
2019.04 - 2022.03

Waitress

Wun Taw Garden Hotel
2016.01 - 2017.01

Sales Associate

Beauty Land Store
2014.05 - 2015.10

Room Attendant

Wun Tawp Garden Hotel

Bachelor of Arts -

Myitkyina University

Diploma in Hospitality Management -

Star University

Front Office Operation (Level-1) -

LCCI (1,2)-GYS, Leadership-GYS, Business model canvas -

Lahpai Lu Lu Seng