Hi, I’m
Laetitia ROUX
Business support team leader
Miami,Florida
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
Currently living in France, looking for a visa-sponsorship.
Business Support Team Leader with 9+ years of experience in customer relationship management, sales administration, and team leadership. Skilled in ERP and CRM systems, project management, and process optimization. Demonstrated success in enhancing customer service and facilitating cross-functional collaboration.
Overview
13
years of professional experience
Work History
Antech Diagnostics FranceAltorf
Business Support Team Leader
08.2022 - Current
Job overview
- Led a team of 4 (2 sales assistants, 1 telemarketer, 1 intern) to manage a 132% increase in order volume vs. 2021, maintaining service quality and customer satisfaction.
- Implemented a Europe-wide webshop with international teams and technical providers, reducing manual order entry by 30% within the first 6 months, improving operational efficiency.
- Developed KPIs to monitor order processing
- Handled procurement for the company, optimizing stock and vendor relationships, and maintaining the ERP/CRM database (SalesForce).
- Engage cross-departmentally to resolve organizational concerns
Kirn ProductionIllkirch
Customer Service Manager
10.2019 - 07.2022
Job overview
- Supervised a commercial assistant and managed client relations with major customers (supermarkets, out-of-home catering, restaurants).
- Coordinated EDI implementation, resolved logistical disputes, and optimized client data systems.
- Reduced penalties through process improvements and corrective actions, resulting in cost savings.
- Drove improvements in client service quality by creating new processes, leading to enhanced efficiency.
BurgardHoerdt
Export and Sales Assistant
06.2015 - 10.2019
Job overview
- Supported sales teams in France and internationally by managing customer orders, disputes, and technical documents.
- Participated in marketing efforts, including trade shows across Europe.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
EuracomLingolsheim
Customer Service Representative (FR and UK)
01.2015 - 06.2015
Job overview
- Responded to customer inquiries for Venteprivee.com across France, UK, and the Netherlands.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
KPMGReichstett
Sales and Marketing Assistant (Apprenticeship)
09.2013 - 10.2014
Job overview
- Managed the promotion of training offers and organized business breakfasts.
- Developed and executed marketing surveys using GoogleDrive.
- Built and maintained a client and prospect portfolio.
SNCFStrasbourg
Management Assistant (Apprenticeship)
09.2011 - 09.2013
Job overview
- Conducted statistical studies to optimize commercial processes and team management.
- Mediated between external partners and the organization, handling service quality improvements.
Education
CNAMStrasbourg
Master of Business Administration from Marketing, Sales, And Distribution
06-2014
CNAMStrasbourg
BBA from Sales And Marketing
06-2012
IUT Louis PasteurSchiltigheim
Associate from Business And Administration
06-2011
Skills
- CRM & ERP Systems: Salesforce, SAP
- Project Management: Process improvement, KPI development
- Team Leadership: Staff training, performance management
- Client Relations: EDI implementation, account management
Languages
French
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
German
Elementary (A2)
A2
Affiliations
- Latin Dance (Bachata, Salsa, Kizomba)
- Fitness (Weight training, Cross-Training)
- Travel
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCompany Culture4-day work weekPaid time offWork from home optionHealthcare benefitsPaid sick leave401k matchFlexible work hoursInterests
Latin dances
Gym
Travel
Timeline
Business Support Team Leader
Antech Diagnostics France
08.2022 - Current
Customer Service Manager
Kirn Production
10.2019 - 07.2022
Export and Sales Assistant
Burgard
06.2015 - 10.2019
Customer Service Representative (FR and UK)
Euracom
01.2015 - 06.2015
Sales and Marketing Assistant (Apprenticeship)
KPMG
09.2013 - 10.2014
Management Assistant (Apprenticeship)
SNCF
09.2011 - 09.2013
CNAM
Master of Business Administration from Marketing, Sales, And Distribution
CNAM
BBA from Sales And Marketing
IUT Louis Pasteur
Associate from Business And Administration
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