Kyrsten Murray
Conroe,TX
Summary
Highly motivated and personable individual seeking to obtain a position that will enhance work experience and provide opportunities for growth and advancement. Learning quickly and efficiently to adapt to the environment, and am constantly engaged and detail oriented with any given task. High-energy for Customer Service and Sales. Excellent interpersonal communication, conflict resolution skills, and creative skills.
Overview
6
6
years of professional experience
Work History
Licensed Medicare Specialist
Connexion Point
Spring, TX
08.2022 - 07.2024
- Maintained confidentiality to prevent data compromise and have complied with HIPAA regulations
- Handled new enrollments by entering customers' data and reviewing information
- Responded to member questions regarding plan benefits and provisions
- Compared and chose products and plans that correlated best with member’s health, situation, and needs
- Explained eligibility details and checked enrollment periods
- Checked if beneficiaries have medicare and state help
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Proofread documents and enrollment steps carefully to check accuracy and completeness
- Maintained positive working relationship with fellow staff and management
- Organized and updated by both personal and financial information from patients
- Responded to beneficiary concerns and inquiries professionally and efficiently
- Work from home environment
Patient Access Representative
Conifer Health Solutions LLC
Frisco, TX
07.2021 - 08.2022
- Verified patient info and hospital appointments, inpatient and outpatient
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Proofread documents carefully to check accuracy and completeness of all paperwork
- Maintained positive working relationship with fellow staff and management
- Verified demographics and insurance information to register patients in computer system
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Processed patient responsibility estimate determined by insurance at pre-registration
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Communicated financial obligations to patients and collected fees at time of service
- Responded to patient concerns and inquiries professionally and efficiently
- Explained policies, procedures and services to patients
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Hostess
Uncle Julios
Spring, TX
11.2018 - 03.2020
- Greeted guests and gathered information to seat groups or place on waitlist
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Stayed attentive to server availability and table turnover to seat guests quickly
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Accommodated guests with children and special needs to promote comfortable dining experience
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Education
High School Diploma -
Klein Oak High School
Spring, TX06.2020
Skills
- Customer Service
- Detail Oriented
- Organizational skills
- Interpersonal skills
- Creative
- Proficient with technology
- Highly motivated
Languages
English
First Language
Timeline
Licensed Medicare Specialist
Connexion Point
08.2022 - 07.2024
Patient Access Representative
Conifer Health Solutions LLC
07.2021 - 08.2022
Hostess
Uncle Julios
11.2018 - 03.2020
High School Diploma -
Klein Oak High School