Kyle Gomez
Sarasota
Summary
Technical Project Manager bringing 6+ years of experience in fast-paced environments. Demonstrated record of accomplishments on Payments, Trust & Safety, Customer Service, and E-Commerce teams for global social media brands. Proficient in operational enhancements, quality improvements and team leadership. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.
Overview
8
8
years of professional experience
Work History
Technical Project Manager
Feedonomics
Austin
05.2021 - Current
- Lead and manage the implementation process for enterprise clients from initial data import to launching their product data feed on different search, and social channels, including Google Shopping, Bing, Facebook, Instagram, Pinterest, Criteo, Adroll, SearchSpring, etc.
- Build product data feeds, including optimizing, modifying, filtering, and querying mass quantities of product data into usable product listings.
- Configure and map attributes from a variety of files, including delimited and XML files, custom-scripts, and API integrations, including Shopify, WooCommerce, and Magento.
- Identify opportunities and develop solutions to help drive the optimizations of clients' digital marketing programs to increase maximum return on ad spend, enhancing feeds with up to 10 million unique product SKUs.
- Troubleshoot data quality issues that can cause import and export errors, and provide solutions for the errors and warnings in various shopping channels.
Service Delivery Ops Senior Analyst
Accenture
Austin
04.2020 - 05.2021
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Managed daily operations within Payments and Markets teams by supporting continuous delivery of excellent services and care.
- Recruited, trained and developed dynamic multi-lingual payments team, supporting corporate growth and productivity objectives.
- Directed internal programs WFH centered around Innovation and continuous improvement using PIPs and over 300 participants globally
Senior Quality Analyst / Trust & Safety
Accenture
Austin
02.2019 - 04.2020
- Audited (10) different workflow's to identify areas of concern and improve KPI's
- Maintained quality assurance procedure documentation
- Attended weekly calibrations with the client to discuss overall quality scores and updates
- Trained 15 new employees each quarter in procedures and policies in order to maximize team performance
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Audited training and production processes, enforcing adherence to SOPs.
Content Moderater / Trust & Safety
Accenture
Austin
03.2018 - 02.2019
- Analyzed thousands of user accounts daily to determine bad actors & identify trends from spam accounts across multiple regions
- Helped lead the Quality Assessment team for Trust & Safety operations for Accenture. Conducted training for new agents working, and collaborated between Dublin & Menlo Park offices to assess quality scores over 20 agents
- Worked in a multitude of different areas in the Whatsapp application including Trust & Safety, Classic, Lost & Stolen, and Payment queues
Data Analyst / Intellectual Property Operations
BCForward
Austin
01.2018 - 03.2018
- Reviewed thousands of pieces of content on the Facebook & Instagram platform to review potential intellectual property infringements.
- Legal analysis of such content including all applying copyright and trademarks laws.
- Fast-paced work environment with a turn-around-time on active content just 10 minutes.
Sales
Vivint
10.2016 - 08.2017
- Direct-to-home sales
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Informed customers about all product lines and services offered by the company.
- Kept current on market and product trends to effectively answer customer questions.
Education
Bachelor of Science - Computer Science
Florida Atlantic University
08-2018
Associate of Arts -
Palm Beach State College
2014
Skills
- Project management
- Team building and leadership
- Quality Standards Adherence
- Vendor/Stakeholder relationship management
- Operational improvement
- Proficient in MS Office Suite/Tableau/Grafana
- Multi-unit operations management
- Experience with SQL, API integrations, and Full-Stack design
Timeline
Technical Project Manager
Feedonomics
05.2021 - Current
Service Delivery Ops Senior Analyst
Accenture
04.2020 - 05.2021
Senior Quality Analyst / Trust & Safety
Accenture
02.2019 - 04.2020
Content Moderater / Trust & Safety
Accenture
03.2018 - 02.2019
Data Analyst / Intellectual Property Operations
BCForward
01.2018 - 03.2018
Sales
Vivint
10.2016 - 08.2017
Bachelor of Science - Computer Science
Florida Atlantic University
Associate of Arts -
Palm Beach State College
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