KUDZAI ASHLEY KASEKE
Harlow,United Kingdom
Summary
Experienced professional with a strong background in product support management, retail banking, and customer relationship management. Adept at solving complex issues related to cost estimation, margin analysis, and product lifecycle management (PLM). Expertise in Customer Due Diligence (CDD), Politically Exposed Persons (PEP), and Know your Customer (KYC) compliance verification. Proficient in SAP, Oracle, CRM systems, and advanced Excel for data analysis. Demonstrated ability to improve user experience through strategic troubleshooting and team collaboration. Proven track record of streamlining operations and enhancing service delivery. A flexible team player committed to fostering customer relationships while ensuring operational excellence.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Product Support Manager
Arrow Electronics UK
Harlow, Essex
02.2024 - 04.2025
- Managing quotations for EMEA region
- Providing internal and external quoting for designated suppliers responsibilities extending beyond coordination, encompassing negotiation of competitive pricing with suppliers
- Ensuring optimal margins, and actively supporting sales teams to secure business victories
- Negotiating competitive pricing with suppliers to ensure optimal margins
- Preparing Excel reports to check margins on all orders before shipment and overseeing Margin recovery on orders shipped
- Handling administrative tasks and maintenance of systems and databases
- Prepared accurate and detailed quotes for semiconductor products, ensuring pricing reflects market conditions, supplier costs, and customer requirements.
- Worked closely with suppliers and vendors to negotiate pricing, lead times, and delivery schedules. Managed pricing requests for both standard and custom semiconductor solutions, ensuring timely responses and alignment with customer expectations.
- Conducted margin analysis and provided recommendations for optimizing profitability, resulting in increase in overall margin.
- Collaborated with sales team to ensure pricing aligns with market trends and strategic goals.
- Managed product lifecycle quoting processes, adjusting pricing based on changes in component availability and technology advancements.
- Collaborating with various teams, including Sales, Marketing Teams, Suppliers, and Finance teams
- Coordinating actively in supporting sales teams to win business by providing resale guidance
- Leveraging negotiation skills, in pivotal role of profit-seeking activities, contributing directly to optimization of margin
- Working from In-house system or Supplier system to request Volume or design discount Pricing
- Preparing department budget report
- Practicing discretion when discussing production roll-out and maintaining confidentiality
- Handled escalated complaints, improving customer experience dramatically.
- Resolved complex issues with in-depth product knowledge.
Customer Consultant
CBZ Bank
HARARE, ZIMBABWE
11.2021 - 11.2023
- Assisting in effective administration of pre and post account-opening Ensure that integrity of static data inputted by on-boarding team into Client Data Base
- Maintaining accounts using bank systems whilst ensuring that appropriate client documentation is captured to all customers and in accordance with local regulatory and any exchange requirements
- Preparing management reports within prescribed periods
- Assisting in system administration of Bank's various digital platforms
- Handling and processing POS applications received and provided support services to clients
- Contributing to service improvement initiatives
- Facilitating FCB and World check and sanction screening reports
- Market and cross sell all bank products
- Manage ordering, collecting destruction of uncollected ATM and general administration of ATM cards, ATM Cards Pin Resets and Issuing of debit card
- Soliciting new clients through cold-calling, emailing, advertising, and seminar-hosting to reach potential clients and build long-lasting business relationship with them
- Handling financial transactions - accepting and verifying cash- deposits from clients, switching of foreign currency, paying out cash to clients
- Ensuring that adequate Enhanced Due Diligence (EDD), Customer Due Diligence (CDD), Know Your Customer (KYC), Know Your Business (KYB), source of funds, client information, client profiling and suitability are done properly during account opening process
- Ensuring that appropriate customer CDD, EDD/KYC and AML Checks are carried out on all customers and in accordance with Regulator guidelines
- Ensuring that approved procedures are applied when handling high risk and PEP accounts and requests
- Attending to customer queries and explains bank products and services to customers
- Conduct presentations to demonstrate to potential clients benefits of products
- Discover customers' needs and offer solutions to them through company's services or products
- Marketing outreached programs in line with financial inclusion
- Analyzing credit worthiness and risk guided by credit tools
- Managed daily banking operations for smooth functioning of branch.
- Maintained up-to-date knowledge of industry developments, staying ahead of competitors.
- Assessed applicants' credit data and financial statements for loan eligibility.
- Reviewed individual or commercial customer files to identify and select high-risk issues, protected against bad debt losses.
- Identified problematic loans, mitigated potential losses.
- Maintained confidentiality of sensitive customer information, ensured compliance with Data Protection Act.
Sales & Client Retention Officer
Bancabc
HARARE, ZIMBABWE
11.2019 - 11.2021
- Customer retention of old clients
- Customer relations assisting in all bank related queries
- Assisting in providing banking services internet banking mobile banking and opening of accounts
- Research, identify, and resolve customer complaints using applicable software
- Follow up customer calls where necessary
- Sell products and place customer orders in the computer system and upselling products and services
- Maintaining accounts using banking systems
- Other duties assigned-Customer details verifications and capturing
- New applications compliance checks
- Linking accounts to Ecocash Banking Service and activating SMS Alerts on each account opened on a daily basis
- Customer Service duties including: Amending customer details in Flex cube
- VISA cards query and customer records updating
- Field Sales Agents and kiosks customer services support
- Handling and processing personal loans applications
- Personal & Business customer retention engagements focusing on: Digital platforms onboarding
- Cross-selling and Up-selling
- Inactive and dormant accounts reactivation through transactions promotion
- Handling walk-in and digital customer complaints
- Identifying and assessing customer's needs
- New customers accounts acquisitions and activations
- Advised customers on product usage, contributing to increased client retention rates.
- Enhanced client retention through provision of personalized attention to each inquiry or complaint.
- Collaborated cross-departmentally on account planning strategies which resulted in improved client retention rates and upselling opportunities.
- Implemented feedback from clients into designs effectively, boosting client retention rates.
Education
Bachelor of Social Science (BSc) Honours - Banking and Finance
Near East University
TURKISH REPUBLIC OF NORTHERN CYPRUS 09.2015 - 06.2019
Skills
- Cost Estimation & Margin Analysis
- Product Lifecycle Management (PLM),
- Supplier & Vendor Negotiations,
- SAP, Oracle, and CRM Systems,
Excel (Advanced) & Data Analysis, - Market Trends & Competitive Benchmarking,
- Contract Management
- Cross-functional Team Collaboration (Sales, Purchasing, Finance),
- Lead Time & Inventory Management,
- Customer Relationship Management (CRM),
Problem-Solving & Attention to Detail - Customer relationship management
Accomplishments
- Team leadership and delegating tasks to team members.
- Obtained multiple honours and high honours certificates for excellent grades at Near East University.
Languages
English
Native
Personal Information
- Available: Immediately
- Citizenship: Zimbabwe
- Health Status: Excellent
- Date of birth: 11/16/96
- Gender: Female
- Marital status: Married
Affiliations
- music
- traveling
References
Arrow Electronics UK - Kulmie.Ismail@arrow.com
CBZ Bank - bmuzaeni@cbz.co.zw ; mmajoni@cbz.co.zw
Bancabc - prusere@bancabc.com ; aruzive@bancabc.com
Timeline
Product Support Manager
Arrow Electronics UK
02.2024 - 04.2025
Customer Consultant
CBZ Bank
11.2021 - 11.2023
Sales & Client Retention Officer
Bancabc
11.2019 - 11.2021
Bachelor of Social Science (BSc) Honours - Banking and Finance
Near East University
09.2015 - 06.2019
Similar Profiles
Baxter Porter VIBaxter Porter VI
Sales Support Specialist at Arrow Electronics; Arrow ZEUSSales Support Specialist at Arrow Electronics; Arrow ZEUS
Rishabh MittalRishabh Mittal
Business Operations Associate at Converge Electronics Trading- An Arrow Electronics CompanyBusiness Operations Associate at Converge Electronics Trading- An Arrow Electronics Company
Sanjeev KumarSanjeev Kumar
General Ledger Accountant – EMEA Region at Arrow ElectronicsGeneral Ledger Accountant – EMEA Region at Arrow Electronics