Kshitij Chakraborty
Product Operations Lead
Paris
Summary
Product Operations and Implementation professional with 5+ years of experience driving global SaaS deployments, enterprise solutions, and revenue growth across edtech, insurance, and procurement sectors. Skilled in cross-functional collaboration, process optimization, and product strategy. Proven track record in leading high-impact initiatives, platform migrations, and data-driven decision-making.
Overview
6
6
years of professional experience
Work History
Global Product Operations Manager
AXA Group
01.2024 - Current
- Led global product implementation by streamlining technical and process integrations and optimizing client operations.
- Collaborated with content, engineering, and key account teams to standardize procedures and enhance cross-functional product and content operations.
- Spearheaded the migration of content to a new platform to meet accessibility standards, improving compliance and user experience.
- Created centralized documentation hubs to streamline knowledge management and improve onboarding and operational consistency.
- Introduced and operationalized a JIRA-based ticketing and automation system, enhancing workflow efficiency across teams.
- Integrated Power BI dashboards using Rustici analytics, enabling customized data-driven insights during client discussions and contributing to increased renewals and upsell opportunities.
- Reduced implementation time by 30%, improved operational efficiency by 25%, and contributed to a 15% YoY revenue increase through strategy-driven process improvements.
Product Implementation Consultant
Coursera
11.2021 - 12.2023
- Defined the growth framework for enterprise service operations, driving improvements in systems, processes, and continuous implementation practices across global accounts.
- Strategized and operationalized the Coursera for Business initiative globally, contributing to a 20% increase in Coursera’s overall revenue in course specializations through targeted monetization and product alignment.
- Streamlined B2B and B2C operational workflows, including payment integration processes, improving transaction efficiency and user satisfaction.
- Implemented end-to-end product lifecycle management for clients, conducting primary and secondary research, leading implementation calls, handling objections, and aligning client needs with product and service offerings.
- Collaborated with cross-functional teams (engineering, product, customer success) to deliver optimal client solutions, leveraging backend integrations such as API, SSO metadata, and LMS/LXP systems.
- Championed process innovation and solutions management, enabling scalable enterprise deployments and customer satisfaction.
- Recognized as Coursera’s “Iron Pillar of 2022” for outstanding contributions to enterprise implementation and product success.
Assistant Product Manager
Emeritus
11.2020 - 11.2021
- Analyzed and monitored data to support decision-making on campaigns, revenue forecasts, product positioning, and strategic initiatives.
- Collaborated with sales, marketing, and support teams to identify bottlenecks, consumer trends, and revenue optimization opportunities.
- Delivered actionable market insights and created compelling reports and presentations to influence key stakeholders and inform business strategy.
- Identified operational inefficiencies and implemented solutions to reduce costs and streamline revenue-driving processes.
- Drove a revenue increase of $30M across 23 online course portfolios in the USA, APAC, and India markets through strategic optimization and cross-functional execution.
Product Manager
Manipal Group
08.2019 - 11.2020
- Led the blueprinting and end-to-end management of a Procurement Management System (SaaS) serving Banking & Finance, Retail, and Healthcare clients.
- Drove product strategy and innovation, playing a key role in the development of new offerings and expansion into new business verticals.
- Designed product architecture and oversaw process re-engineering, vendor management, inventory control, and MIS reporting frameworks.
- Negotiated high-value contracts by showcasing technical and financial advantages of product and service offerings to B2B clients.
- Implemented growth analytics and executed cost modeling for client-specific product offerings.
- Achieved an increase of $20M in annual turnover through strategic product development, pricing, and operational efficiency.
Education
MBA - Finance And Operations
Narsee Monjee Institute of Management Studies
Indore, India 04.2001 -
B.Com (Honours) - Accounting And Finance
The University of Calcutta
Kolkata, India 04.2001 -
Skills
Product Strategy & Lifecycle Management
Enterprise Implementation & Client Success
Business Process Optimization
Revenue Growth & Monetization Strategy
Cross-functional Collaboration
SaaS Solutions & Platform Delivery
JIRA Workflow & Automation
LMS/LXP & API Integrations
Power BI & Rustici Analytics
Accessibility & Compliance Standards
Stakeholder & Vendor Management
Data-Driven Decision Making
Timeline
Global Product Operations Manager
AXA Group
01.2024 - Current
Product Implementation Consultant
Coursera
11.2021 - 12.2023
Assistant Product Manager
Emeritus
11.2020 - 11.2021
Product Manager
Manipal Group
08.2019 - 11.2020
MBA - Finance And Operations
Narsee Monjee Institute of Management Studies
04.2001 -
B.Com (Honours) - Accounting And Finance
The University of Calcutta
04.2001 -