KIRITU JOHN MARK
Kampala
Summary
I am a self-motivated, enthusiastic and dedicated individual with extensive practicability across the common areas of information technology. With experience handling networking concerns, implementing new software, installing hardware, ITIL service management and IT security
Overview
4
4
years of professional experience
Work History
SYSTEM ADMINISTRATOR
Double q (C4 logistics ltd)
09.2024 - Current
- Administer and maintain the company’s IT infrastructure, including Linux (Ubuntu), power apps, and access points and camera surveillance, with a focus on ensuring high availability and performance
- Implemented and monitored Sophos Central Endpoint Protection and firewall rules to ensure cybersecurity and compliance with ISO standards
- Generated system performance and incident reports using like Transport Management tool, MMicrosoft Power Bi and MMicrosoft Excel.
- Provided Level 2 technical support for Windows 10/11, Office 365, Outlook, and connectivity using Any desk and team viewer for field offices.
- Oversaw vehicle tracking and scheduling solutions based on GPS tracking platforms and Google Maps API integrations.
- Managed endpoint deployment and imaging with Windows Deployment Services (WDS).
- Installed and maintained security software, including Kaspersky Endpoint Security, ESET NOD32, and Sophos Intercept X.
GRADUATE TRAINEE
OXFAM IN UGANDA
07.2022 - 11.2024
- Logged and resolved over 80 daily support calls using ServiceNow and Jira Helpdesk.
- Installed and troubleshot devices running Windows 10, Ubuntu, MacOS Monterey, and Microsoft Office 365.
- Setup video conferencing tools including Logitech Rally, Zoom Rooms, and MS Teams Rooms.
- Maintained Active Directory (AD) and Group Policy Objects (GPOs) for over 1000 users.
- Installed printer drivers and biometrics for staff.
IT SUPPORT OFFICER
OXFAM IN UGANDA
11.2022 - 05.2024
- Responsible for providing Infrastructure support, Instrumentation of full stack user experience running on Azure and cloud applications like Microsoft 365 and Box Drive.
- Ensuring maximum network and systems uptime through effective Monitoring, Maintenance, and Incident Management, applications using Ms Admin 365 portal Cisco Meraki Dashboard and Service Desk
- Installation, configuration and upgrading of all Network, applications e.g., Cisco Meraki Cameras and access points, switches and firewalls
- Developing and maintaining an updated asset register using Microsoft excel
- Offer First Level Resolution for detected events at Oxfam with prompt escalations to the Higher-Level Support Teams where necessary using Service now and Jira desk and other connectivity tools like team Viewer.
- Supported the installation, deployment, upgrade, maintenance and repair, monitoring of all hardware components that include servers, desktops, printers, video/audio conferencing systems and other IT related Operating systems and applications.
- Supported WAN/LAN/VPN(Barracuda) setup using OpenVPN and IPsec
- Prepared IT procurement documents and collaborated on projects involving Microsoft SharePoint, Power BI, and Power Apps, Box drive.
- Delivered DPO services in line with EU GDPR and Uganda’s Data Protection and Privacy Act.
IT INTERN
OXFAM IN UGANDA
02.2022 - 07.2022
- Offering technical helpdesk support to other users using team viewer and any desk
- Training other staff how to use the available technologies to ensure maximum productivity e.g., Box Drive and One Drive, Microsoft authenticator.
- Computer software and hardware installation, maintenance using tools like rufus and ventoy
- Configured LAN/WAN infrastructure using Cisco Meraki network devices and Cat6 structured cabling.
- Handled endpoint deployments with Microsoft Endpoint Configuration Manager (MECM) and antivirus solutions like Windows Defender ATP.
INDUSTRIAL TRAINING
LIMSUE GLOBAL INVESTMENT LIMITED
11.2021 - 02.2022
- Responsible for providing support on Computer networking installation, configurations and network management e.g., laying and terminating of cable, Installation of Hik vision cameras
- Repairing and maintenance of company computers (software and hardware trouble shooting).
- Installed and maintained security software, including Kaspersky Endpoint Security, ESET NOD32, and Sophos Intercept X
- Handled endpoint deployments with Microsoft Endpoint Configuration Manager (MECM) and antivirus solutions like Kaspersky, Sophos.
- Configured LAN/WAN infrastructure Cisco meraki, Cisco Catalyst and Cat6 structured cabling.
Education
Uganda Advanced Certificate of Education -
Lawrence College
Bachelor’s Degree - Information Technology
Uganda Christian University
2021
DATE ACQUIRED Certified Cisco Network Associate (Routing and Switching) -
Certified professional industrial cybersecurity. -
Certified Professional Kaspersky endpoint security and management. -
Certified system engineer: Kaspersky security centre systems management. -
Certified Sophos central endpoint engineer. -
Certified in Cyberthreat Management -
Education -
Mbarara High School
2015
Mbarara Preparatory School
2011
Skills
- KEY AREAS OF COMPETENCIES
- Networking skills both design and physical installation (LAN, WAN)
- Computer systems Support, maintenance and repair
- Software and hardware installation, management and repair
- Power Apps Development
- Security endpoint solutions (Kaspersky, ESET nod & Sophos)
- Ticket logging system eg Service now and Jira Desk
- Ms office suite including 365
- Operating systems (windowsmac and Linux)
- Microsoft windows server and Active Directory
- IT service Management and ITIL best practices
- SKILLS OBTAINED
- Problem Solving:
- Analytical thinking and logical reasoning
- Troubleshooting complex issues
- Communication:
- Effective verbal and written communication
- Technical documentation and reporting
- Collaboration:
- Teamwork in cross-functional teams
- Interdepartmental coordination
- Adaptability:
- Learning new technologies quickly
- Handling changing requirements and priorities
- Able to prioritize in a complex, fast-paced environment
- Time Management:
- Prioritizing tasks and meeting deadlines
- Multitasking in fast-paced environments
- LANGUAGE PROFICIENCY
- LANGUAGE
- UNDERSTANDING
- SPEECH
- WRITING
- ENGLISH
- VERY GOOD
- SWAHILI
- GOOD
- LUGANDA
Interests
- INTERESTS AND HOBBIES
- Football, Gaming, reading books, travelling, exercise, technology enthusiast.
Timeline
SYSTEM ADMINISTRATOR
Double q (C4 logistics ltd)
09.2024 - Current
IT SUPPORT OFFICER
OXFAM IN UGANDA
11.2022 - 05.2024
GRADUATE TRAINEE
OXFAM IN UGANDA
07.2022 - 11.2024
IT INTERN
OXFAM IN UGANDA
02.2022 - 07.2022
INDUSTRIAL TRAINING
LIMSUE GLOBAL INVESTMENT LIMITED
11.2021 - 02.2022
Uganda Advanced Certificate of Education -
Lawrence College
DATE ACQUIRED Certified Cisco Network Associate (Routing and Switching) -
Certified professional industrial cybersecurity. -
Certified Professional Kaspersky endpoint security and management. -
Certified system engineer: Kaspersky security centre systems management. -
Certified Sophos central endpoint engineer. -
Certified in Cyberthreat Management -
Education -
Mbarara High School
Mbarara Preparatory School
Bachelor’s Degree - Information Technology
Uganda Christian University
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