Khalil AAGUIG

• Manage the hotel operations and responsible to achieve the hotel KPI's (Financial, Quality, compliance…), manage the relation with the owning company, ensure satisfaction of all the stake holders (Guest, Owning Company, staff, Accor), Established good connection with different entities to ensure a good presence in the market (Tour operators, local and international corporate, government bodies…)

Key Achievements:

• Achieved 1 M more in GOP for 2021
• Achieved 90% of the budgeted profit in 2020 even with COVID-19 impact on the business
• Achieved an extra 1.3 M GOP in 2019
• Launched the Capex execution to improve the hotel keep up
• Managed to keep the hotel open during the Pandemic
• Achieved Gold status in Planet21 environmental program
• Achieved 90% in Mystery Guest Audit
• Achieved 89 % from E-crystal on food safety and room audit.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Prepared annual budgets with controls to prevent overages.

• Manage end-to-end hotel operations, department processes, and staff members with an aim to achieve guest satisfaction, collaborate with heads of departments and provide support in executing tasks; Implement standard operating procedures and ensure compliance and with hotel standards and local regulations; Foster and maintain relations with all the stakeholder

Key Achievements:

• Supervised capex and overhead cost as well as provided support in formulating budget.
• Reduced costs by 5% within the first year and increased guest satisfaction (RPS) by 3points
• Acknowledged for accomplishing hotel top ranking and recommendations on Trip Advisor
• Obtained the HACCP certificate for the hotel.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

Successful Opening of the Adagio Premium Al Barsha, the first luxury hotel apartment of Adagio brand in the region and the world, at the same time was taking care of the existing Novotel Al Barsha and made sure all KPIs were positives

Key Achievements:

• Supervised capex and overhead cost as well as provided support in formulating budget while monitoring purchase and requisitions processes of the department
• Acknowledged for accomplishing hotel top ranking and recommendations on Trip Advisor
• Effectively achieved profitability targets of 38%
• Obtained the HACCP certificate for Novotel hotel.

Administered operations of front desk, housekeeping staff and service processes to ensure customer satisfaction, motivated team members and corresponded with other departments to accomplish business objectives, enhanced the performance of colleagues, team leaders, and managers by providing training, analyzed guest satisfaction reports and implemented effective strategies to improve service level

Key Achievements:

• Increased housekeeping quality score from 78 to 84
• Reduced the rooms division FTE by 4,
• Surpassed the department profitability of 86%
• Reduced paper use in the department by 20% and exceeded the environmental commitment
• Increased employee satisfaction and loyalty to 80%
• Obtained ISO 14001 certification

Formulated and completed effective policies/procedures as per brand requirement and guidelines; Devised workload allocation plans, FF&E list, and quotes for the department; Recruited staff within agreed time frame; Designed and established front office as well as provided training to employees regarding guest care and operational techniques

Oversee daily department processes and ensured smooth running of operations

Presented monthly progress reports to the senior management and assisted in achieving maximum productivity and average room rate

Key Achievements:

• Achieved the profitability of department (87 %)
• Improved the quality ranking by 4 points
• Successful opening of the hotel
• Training the team
• Assisted in the setup of it systems
• Coordinated with local authorities to obtain licenses
• Drafted the department SOPs according to the company audit guidelines
• Managed the acquisition of the required FFE
• Lead the snagging of all rooms and public areas.