Summary

Overview

Work History

Education

Skills

Timeline

Kevin Elothmani

Paris

Summary

Master's student in International Project Development with a keen interest in retail operations management. Versatile expertise in business management strategies, demonstrated ability in coordinating retail operations and optimizing process efficiency.

Seeking to contribute expertise in coordinating operations for AMI Paris in New York to ensure smooth retail functioning and exceptional customer experience.

Overview

years of professional experience

Work History

Project & Community Manager

VIP Pacific (Real estate agency specialized in luxury properties)

Koh Samui

2023.05 - 2023.08

Assisting in business and marketing development.
Client network development: real estate buying and selling.
Real estate prospecting and client relations.
Organizing and planning events.
Assisting, providing information, and managing Pacific's VIP websites and platforms.
Handling returns, automation.
Community management, enhancing online visibility.
Developing the VIP SERVICES department.
Villa management (client reception, check-in/check-out, daily cleaning).

Customer Success Manager

Matera (Startup specializing in property management)

Paris

2022.01 - 2022.07

Support throughout the entire process of welcoming new clients.
Improving and ensuring customer satisfaction.
Enhancing integrated processes within the company.
Developed and established new relationships to drive company growth.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Proposed or approved modifications to project plans.
Analyzed customer data to identify trends, issues, and opportunities for improvement.

Community Manager

Frank Salt Real Estate (agence immobilière)

St Julians

2021.06 - 2021.08

Assisting the brand in achieving a strong social media presence by addressing daily inquiries.
Assisting in developing concepts with viral potential.
Managing the customer database.
Handling social media and company website.
Coordinating client appointments.
Managing marketing campaign launches

Recruitment Coordinator

Kolibri Consulting (Recruitment agency)

Nantes

2020.09 - 2020.11

Identification and sourcing of candidates.
Successfully conducting the entire recruitment process
Researched industry trends related to recruitment best practices.
Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
Monitored performance of newly hired staff members during probationary periods.
Searched for qualified job candidates using computer databases, media advertisements or employee referrals.

Receptionist/Guide Assistant

Nordic Unique Travels (Travel agency)

Rovaniemi

2020.01 - 2020.03

Management of the cloakroom and souvenir shop of the agency.
Advising clients on the different activities offered by the agency.
Managing groups of clients during outdoor activities.
Scheduled and confirmed appointments and meetings for management team.

Sales Associate

Intersport

Angers

2018.01 - 2018.02

Increased purchase amounts by cross-selling with similar products.
Engaged customers in friendly, professional dialogue to determine needs.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

Master PGE & MSc International Project Development -

NEOMA Business School

Rouen, France

2024-01

Bachelor in Management - Business Management

AUDENCIA Business School

Nantes, France

2022-01

Exchange Student -

WESTMINSTER Business School

London, United Kingdom

2021-01

Hight School Diploma Specializing in Economic And Social Sciences -

Lycée Auguste Et Jean Renoir

Angers, France

2019-01