Ketty Espirito
Thionville
Overview
4
4
years of professional experience
Work History
Junior Planning Resources
Ernst & Young (EY)
Kirchberg
2025.09 - 2026.02
- Coordinated resource and engagement planning to align team goals
- Managed and monitored schedules to ensure timely task completion
- Oversaw diary appointments and daily coordination for optimal workflow
- Communication with teams and departments
- Administrative and organisational support
Kitchen Assistant & Front-of-House Assistant (Weekends)
Taberna Londrina
Kirchberg
2025.05 - 2025.07
- Assisted with front-of-house operations during busy weekend shifts to enhance customer experience
- Prepared simple meals to ensure timely service
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Washed and put away cookware, utensils and dishes.
Reception & Administrative Coordination Manager
Hôtel Da Estrela
2024.05 - 2024.12
- Managed reservations, addressed complaints, and processed invoicing to enhance customer experience
- Coordinated internal teams to achieve a 30% increase in customer satisfaction
- Supervised reception and administrative processes to ensure smooth daily operations
Operations & Staff Management Manager
Halamar Golden Square Ltd
London
2023.05 - 2024.03
- Recruited, trained, and onboarded employees to build a skilled and effective workforce
- Implemented internal procedures and quality standards to enhance operational consistency and compliance
- Prepared staff schedules and monitored team performance to ensure adequate coverage and service quality
Customer Relations & Administrative Support Officer
Wholesale Sales
Croydon
2022.01 - 2023.04
- Managed customer orders and resolved complaints to enhance customer satisfaction
- Coordinated logistics and administrative processes to ensure timely delivery and efficient operations
- Streamlined internal processes in collaboration with commercial teams to optimise workflow
Education
Higher Certificate - Skills for the Workplace
University of Wales Trinity Saint David
London2023-06
Bachelor (Honours) - Business Management and Entrepreneurship
London College of Contemporary Arts (LCCA)
London2026-05
Administrative Assistant & Human Resources Training -
Master D
Lisbon2026-02
Computer Installation and Repair Technician -
Casa Pia de Lisbon
Lisbon2018-01
Skills
- Administrative Management: planning, document processing, diary management and document filing
- Customer Service: front desk and telephone reception, complaint handling and customer assistance
- Communication and Coordination: teamwork, cross-functional coordination, drafting professional emails and documents
- Organisation and Planning: priority management, resource coordination and schedule management
- Microsoft Office: Microsoft Word, Excel and PowerPoint
- Driving Licence: Category B (including B1)
Personal Information
Relocation: Luxembourg
Timeline
Junior Planning Resources
Ernst & Young (EY)
2025.09 - 2026.02
Kitchen Assistant & Front-of-House Assistant (Weekends)
Taberna Londrina
2025.05 - 2025.07
Reception & Administrative Coordination Manager
Hôtel Da Estrela
2024.05 - 2024.12
Operations & Staff Management Manager
Halamar Golden Square Ltd
2023.05 - 2024.03
Customer Relations & Administrative Support Officer
Wholesale Sales
2022.01 - 2023.04
Higher Certificate - Skills for the Workplace
University of Wales Trinity Saint David
Bachelor (Honours) - Business Management and Entrepreneurship
London College of Contemporary Arts (LCCA)
Administrative Assistant & Human Resources Training -
Master D
Computer Installation and Repair Technician -
Casa Pia de Lisbon