Kelly Wheeler
London
Summary
Having recently sold my Property company in London, which I operated remotely
from France and the UK for the past 12 years, I'm now relocating back to the UK
and looking for a remote role.
Whilst my most recent work experience has been in Property, I have spent the
majority of my career in Travel, mostly in Operations and Customer Service.
Having worked remotely for so many years, I am self motivated, organised,
adaptable and committed to providing excellent service and achieving positive
outcomes for clients.
Overview
30
30
years of professional experience
Work History
Director
South Hampstead Residential Sales & Lettings
04.2013 - 08.2026
- Maintain landlord client accounts and records, producing monthly landlord rent statements, quarterly and annual tax statements for Non Resident Landlords
- Maintain Company compliance to Industry standards (GDPR, AML Supervision, Client Money Protection etc)
- Liaising with contractors, landlords and tenants to ensure properties are maintained to appropriate standard
- Manage disputes between tenants and landlords
- Organise property viewings
- Tenant referencing, deposit protection
- Managing payroll, pensions and holidays for a small team
Supervisor - Tailormade Operations Department
Trailfinders
09.2000 - 04.2013
- Started as Operations Assistant then promoted to Supervisor of a team of 35 after 2 years
- Developed and maintained a whole new Knowledgebase to assist sales staff when booking tours/hotels to ensure they were able to sell with confidence
- Led the training of all new staff intakes including a one off visit to Sydney to train their staff on new systems
- Responsible for ensuring hotels/day tours and longer tours, cruises etc were physically booked with hotel and tour operators and that itineraries 'flowed'
- Provided pre/post sales support to Sales staff across the country
- Provided support to clients abroad affected by local issues e.g. flight cancellations, natural disasters, building works
Sales Systems Testing operative (Temporary position)
Thomson Holidays (now TUI)
02.2000 - 09.2000
- Carried out user acceptance testing on new systems developments
- Assisted with developing system improvements based on prior knowledge of customer booking patterns
Customer Service Executive
Portland Direct (Subsidiary of Thomson Holidays)
01.1997 - 02.2000
- Liaising with hotels re. pre departure changes such as building works, hotel closures, room overbookings etc. Negotiating with hotels re. compensatory measures for guests, informing affected clients and working with them to take appropriate action to reach a positive outcome.
- Handling client complaints (by phone and in writing) post holiday which involved liaising with hotels to resolve issues and give clients satisfactory outcomes and compensation where appropriate.
Sales Consultant
03.1996 - 01.1997
- Selling package holidays
Education
A-Levels - English, General Studies and Classical Studies
Hartlepool Sixth Form College
GCSE's - English Language, English Literature, Maths, Geography, French, Biology, Chemistry and Physics, Media Studies.
Brierton Comprehensive School
Skills
- Customer service & client relationship management
- Problem solving and complaint resolution
- Excellent written and verbal communication
- Efficient organisation & time management (multitasking)
- Can work independently and remotely with minimal supervision
- Able to collaborate effectively with teams at a distance
- Very good attention to detail
- Worked with Salesforce & Zendesk CRMs
- Adapt to new systems easily
- Proficient in Microsoft Word/Excel/Outlook/Teams
- Proficient in Google Docs/Sheets/Meet
Timeline
Director
South Hampstead Residential Sales & Lettings
04.2013 - 08.2026
Supervisor - Tailormade Operations Department
Trailfinders
09.2000 - 04.2013
Sales Systems Testing operative (Temporary position)
Thomson Holidays (now TUI)
02.2000 - 09.2000
Customer Service Executive
Portland Direct (Subsidiary of Thomson Holidays)
01.1997 - 02.2000
Sales Consultant
03.1996 - 01.1997
A-Levels - English, General Studies and Classical Studies
Hartlepool Sixth Form College
GCSE's - English Language, English Literature, Maths, Geography, French, Biology, Chemistry and Physics, Media Studies.
Brierton Comprehensive School