Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Pugh

Horsham

Summary

Enthusiastic & methodical IT Manager recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent collaborative skills. Accomplished planner with exceptional team leadership abilities to expertly direct and mange IT projects. Skilled in stakeholder communication, risk management, and aligning IT solutions with business objectives.

Overview

24
24
years of professional experience

Work History

IT Manager

Ardingly College
Ardingly, West Sussex
12.2024 - Current
  • Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
  • Cloud Technologies: Proficient in Azure services, Microsoft 365 administration, and hybrid cloud solutions.
  • Team Leadership: Managing and mentoring diverse teams for maximum productivity.
  • Stakeholder Communication: Bridging technical and business requirements effectively.
  • Risk Management: Identifying and mitigating potential project risks proactively.
  • Compliance & Security: Ensuring systems adhere to regulatory standards and data protection policies.
  • Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
  • Liaised with third parties to negotiate service & support contracts. Negotiated cost-efficient prices with vendors for new systems and services.
  • Directed installation and configuration of computer hardware, operating systems and applications.
  • Recruited, trained and managed IT teams to continually meet service user needs.

IT Manager

Great Walstead School
Lindfield, West Sussex
03.2014 - 12.2024
  • Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
  • Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
  • Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
  • Sourced new and emerging technologies to optimise information services.
  • Coordinated project resources, allocating tasks based on team members' strengths and skills.
  • Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
  • Liaised with third parties to negotiate service & support contracts.
  • Assessed data security and compliance to GDPR regulations.
  • Acted as first point of contact for hardware and software troubleshooting queries.
  • Trained IT support staff to manage enquiries from end-users.
  • Collaborated with teams to brainstorm technical solutions to business problems.
  • Analysed system and software requirements to meet operational needs.
  • Negotiated cost-efficient prices with vendors for new systems and services.

IT Customer Support

Pomeroy IT Solutions
Horsham, West Sussex
07.2008 - 03.2014
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Scheduled upgrades and regular maintenance to maintain smooth workflow.
  • Liaised with customers on operations issues and requests, providing efficient support.
  • Supported network and infrastructure, achieving optimal performance and connectivity.

IT Professional

BT
Gatwick, West Sussex
09.2001 - 12.2007
  • Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
  • Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
  • Planned and delivered software product demonstrations for client projects.
  • Presented technical solutions clearly in written or oral reports to enhance understanding.
  • Provided support, education and training to increase user confidence navigating IT systems.
  • Prepared documentation and training manuals for users and other consultants.
  • Tailored solutions to meet specific business requirements by working with available infrastructure and time and budget constraints.
  • Supported on-time project completion, working within client requirements and budget constraints.

Education

ITIL Foundation: ITIL 4 Edition
04.2025

Professional Diploma in Marketing -

CIM
07.2003

English, Sociology, Media Studies

Collyers College
Horsham
07.1999

Skills

  • Project Management
  • IT Infrastructure Management
  • Cloud Proficiency
  • Microsoft 365 Administration
  • Security and Compliance
  • Disaster Recovery and Backup
  • Software Testing
  • IT Budget and Cost Control
  • Training and Development

Timeline

IT Manager

Ardingly College
12.2024 - Current

IT Manager

Great Walstead School
03.2014 - 12.2024

IT Customer Support

Pomeroy IT Solutions
07.2008 - 03.2014

IT Professional

BT
09.2001 - 12.2007

ITIL Foundation: ITIL 4 Edition

Professional Diploma in Marketing -

CIM

English, Sociology, Media Studies

Collyers College

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