KELLY ANNE CABALFIN MANANDIG
Pasig
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Staff/Cashier
Candy Corner
08.2012 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Team Leader
Jollibee Foods Corporation(Generation One Resources agency)
08.2022 - 02.2023
- Hired a new crew and assist their training period
- Do schedule crew and monitor the alignment
- Assist concern of member specially salary concern and give feedback immediately
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Collection Specialist
Support Services Group Inc.( Call Center Local Acc )
03.2022 - 07.2022
- Taking inbound and outbound call
- Answering and listen their concern and assist
- People not paying their Loans and we need to call before due date
- Assist how to clear their names under the accounts
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
All Around Crew former Team Leader
Jollibee Foods Corporation Generation one Resource Service(Agency)
03.2016 - 02.2020
- Assisted customers with their needs.
- Maintained consistent application of key steps in cashier duties.
- Recruited new team members and facilitated their training.
- Coordinated crew schedules and monitored alignment.
- Assist concern of member specially salary concern and give feedback immediately
Kitchen Crew (all around)
Moriconne Foods Corporation (Franchise of Jollibee)
09.2015 - 03.2016
- Monitor the standard portion all product
- Sanitized all tools needed before open the store
- Made order of customers
- Assemble of all product
Kitchen Crew (all around)
Muy Bien Corporation (Franchise of Jollibee)
03.2015 - 09.2015
- Created customer product orders.
- Ensured adherence to standard portion sizes for all products.
- Maintained sanitized condition of all necessary equipment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Kitchen Crew
Jollibee Foods Corporation
08.2014 - 03.2015
- Organized and prepared pantry items such as spaghetti and palabok.
- Oversaw standard portioning of all products.
- Executed thorough cleaning of essential instruments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Computer Programming
Montessori Professional Collage
Rotonda, Pasig CityBachelor of Science Business Administration - Marketing
ICCT Collage Foundation Inc.(Main Campus)
Cainta Rizal04.2020
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Pinagbuhatan High School
Pinagbuhatan Paasig City03.2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Customer service excellence
- Money handling
Certification
- Title of Certificate: CERTIFICATE OF COMPLETION
- Issued By: Jayson Canicosa
- Date: 2021-02-05
- Title of Certificate: CERTIFICATE OF PARTICIPATION
- Issued By: Jaypee Mallari Diaz
- Date: 2022-08-14
References
- Jordan, Onayan, Product Quality Manager, 09605240074, Former Manager sm megamall
- Zoren, Labiano, Crew Leader, 09502892181, Jollibee foods Corporation
- Jaypee Mallari, Diaz, Former Manager Jollibee Foods Corporation / Current Area Coordinator, 09171308144, Generation One Resources Inc.
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Timeline
Team Leader
Jollibee Foods Corporation(Generation One Resources agency)
08.2022 - 02.2023
Collection Specialist
Support Services Group Inc.( Call Center Local Acc )
03.2022 - 07.2022
All Around Crew former Team Leader
Jollibee Foods Corporation Generation one Resource Service(Agency)
03.2016 - 02.2020
Kitchen Crew (all around)
Moriconne Foods Corporation (Franchise of Jollibee)
09.2015 - 03.2016
Kitchen Crew (all around)
Muy Bien Corporation (Franchise of Jollibee)
03.2015 - 09.2015
Kitchen Crew
Jollibee Foods Corporation
08.2014 - 03.2015
Sales Staff/Cashier
Candy Corner
08.2012 - 08.2013
Computer Programming
Montessori Professional Collage
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Pinagbuhatan High School
Bachelor of Science Business Administration - Marketing
ICCT Collage Foundation Inc.(Main Campus)
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