KELLY ANNE CABALFIN MANANDIG
Pasig
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Staff/Cashier
Candy Corner
Oranbo Pasig City
08.2012 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Team Leader
Jollibee Foods Corporation(Generation One Resources agency)
Mandaluyong City
08.2022 - 02.2023
- Hired a new crew and assist their training period
- Do schedule crew and monitor the alignment
- Assist concern of member specially salary concern and give feedback immediately
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Collection Specialist
Support Services Group Inc.( Call Center Local Acc )
Greenfield shaw Mandaluyong City
03.2022 - 07.2022
- Taking inbound and outbound call
- Answering and listen their concern and assist
- People not paying their Loans and we need to call before due date
- Assist how to clear their names under the accounts
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
All Around Crew former Team Leader
Jollibee Foods Corporation Generation one Resource Service(Agency)
Sm Megamall Mandaluyong City
03.2016 - 02.2020
- Assisted customers with their needs.
- Maintained consistent application of key steps in cashier duties.
- Recruited new team members and facilitated their training.
- Coordinated crew schedules and monitored alignment.
- Assist concern of member specially salary concern and give feedback immediately
Kitchen Crew (all around)
Moriconne Foods Corporation (Franchise of Jollibee)
Starmall Mandaluyong City
09.2015 - 03.2016
- Monitor the standard portion all product
- Sanitized all tools needed before open the store
- Made order of customers
- Assemble of all product
Kitchen Crew (all around)
Muy Bien Corporation (Franchise of Jollibee)
Mandaluyong City
03.2015 - 09.2015
- Created customer product orders.
- Ensured adherence to standard portion sizes for all products.
- Maintained sanitized condition of all necessary equipment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Kitchen Crew
Jollibee Foods Corporation
Julia Vargas, Ugong Pasig City
08.2014 - 03.2015
- Organized and prepared pantry items such as spaghetti and palabok.
- Oversaw standard portioning of all products.
- Executed thorough cleaning of essential instruments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Computer Programming
Montessori Professional Collage
Rotonda, Pasig CityBachelor of Science Business Administration - Marketing
ICCT Collage Foundation Inc.(Main Campus)
Cainta Rizal04.2020
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Pinagbuhatan High School
Pinagbuhatan Paasig City03.2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Customer service excellence
- Money handling
Certification
- Title of Certificate: CERTIFICATE OF COMPLETION
- Issued By: Jayson Canicosa
- Date: 2021-02-05
- Title of Certificate: CERTIFICATE OF PARTICIPATION
- Issued By: Jaypee Mallari Diaz
- Date: 2022-08-14
References
- Jordan, Onayan, Product Quality Manager, 09605240074, Former Manager sm megamall
- Zoren, Labiano, Crew Leader, 09502892181, Jollibee foods Corporation
- Jaypee Mallari, Diaz, Former Manager Jollibee Foods Corporation / Current Area Coordinator, 09171308144, Generation One Resources Inc.
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Timeline
Team Leader
Jollibee Foods Corporation(Generation One Resources agency)
08.2022 - 02.2023
Collection Specialist
Support Services Group Inc.( Call Center Local Acc )
03.2022 - 07.2022
All Around Crew former Team Leader
Jollibee Foods Corporation Generation one Resource Service(Agency)
03.2016 - 02.2020
Kitchen Crew (all around)
Moriconne Foods Corporation (Franchise of Jollibee)
09.2015 - 03.2016
Kitchen Crew (all around)
Muy Bien Corporation (Franchise of Jollibee)
03.2015 - 09.2015
Kitchen Crew
Jollibee Foods Corporation
08.2014 - 03.2015
Sales Staff/Cashier
Candy Corner
08.2012 - 08.2013
Computer Programming
Montessori Professional Collage
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Pinagbuhatan High School
Bachelor of Science Business Administration - Marketing
ICCT Collage Foundation Inc.(Main Campus)