Kelli Franklin
Birmingham,West Midlands
Summary
Dynamic and student-focused sports professional with a BA in Sports Management and a proven track record in student support, performance monitoring, and coaching. Skilled at working across departments to support student success through strategic interventions, retention strategies, and behavior management. Passionate about enabling students to reach their full potential through sport, and equipped with strong leadership, administrative, and communication skills. Looking to bring energy and experience to a university performance sport environment that values excellence and inclusion.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work History
Retention Officer
Global Banking School
Birmingham, West Midlands
11.2021 - Current
- Monitored progress and performance of assigned learners, ensuring support towards retention and completion.
- Maintained accurate records of assessments and submission.
- Informed stakeholders about at-risk learners by the start of the 4th week, ensuring interventions were in place.
- Worked with individual students reported as disengaged, helping them return to productive study.
- Ensured weekly attendance tracking and initiated withdrawal processes for disengaged learners by the 4th week.
- Worked closely with academic staff and the registry to ensure retention, achievement, and progression metrics were met.
- Identified at-risk learners early and implemented academic interventions.
- Managed re-enrollment processes for progressed learners.
- Audited and ensured accurate contact details for all allocated learners.
- Maintained meticulous records and communicated with relevant departments for academic support.
- Contacted students to understand barriers to study and developed bespoke plans for their return to study.
- Adapted to various responsibilities to retain learners and support student progression.
Tutor
Unity College (Keys Group)
High Wycombe, Buckinghamshire
02.2020 - 10.2021
- Delivered tailored sessions to students, including those with Special Educational Needs.
- Designed and implemented individual learning plans, incorporating goal-setting and performance reviews.
- Planned and delivered engaging PE lessons and coached students in various sports.
- Increased student participation in sports through inclusive and enjoyable fitness activities.
- Developed a holistic approach to education combining physical, emotional, and academic support.
- Provided detailed feedback with constructive suggestions to improve academic performance.
- Developed study schedules for effective time management and exam preparation.
- Maintained records of each student's progress, identifying areas needing further improvement.
Administrative Assistant
Hazelmere Lodge Care Home
High Wycombe, Buckinghamshire
10.2019 - 01.2020
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept adequate office supplies on hand to support staff and business requirements.
- Sorted and organised different types of information by document type, personnel or location.
- Examined, scanned and input documents in software system.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Opened and routed business parcels and letters.
- Received and checked financial statements and reconciled related accounts.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
Sports coach
Sports 4 Kids
High Wycombe, Buckinghamshire
09.2018 - 07.2019
- - Ran clubs and planned sport-based activities, encouraging skill development and enjoyment.
- Supported the Head Coach in daily sessions and programme planning.
- Fostered positive environments that promoted teamwork, discipline,personal growth.
- Conducted sport-specific drills, maximising skill development.
- Advised on proper use of sports equipment for injury prevention.
- Built confidence of players by offering individual praise and recognizing progress and achievements.
Senior Administrative Assistant
Beta Security
London
08.2017 - 07.2019
- Kept files organized and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Drafted documents and reports for management review.
- Arranged supplies, documents and spaces for meetings.
- Screened incoming phone calls and relayed detailed messages.
- Photocopied and printed presentations and reports for meetings.
- Partnered with management to implement processes and complete special projects.
- Created expense reports with matching receipts.
- Documented conferences, meetings and appointments with verbatim reports.
- Sourced and ordered office supplies within allocated budget.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and clear communications.
Personal shopper
Salisbury's
High Wycombe, Buckinghamshire
09.2018 - 04.2019
- Picked items for customer orders with focus on piece quality.
- Worked quickly to pack orders and minimize product damage or shifting.
- Followed company standards and paid careful attention to customer requests.
- Inspected products for damages and expiry dates before processing refunds.
- Responded to enquiries and resolved complaints and issues.
- Quality-checked items for adherence to client specifications.
- Recommended alternatives for outdated, expired and out of sock products.
- Adapted to last-minute changes in client preferences, demonstrating flexibility and responsiveness.
Senior sales assistant
Sports Direct
High Wycombe, Buckinghamshire
05.2010 - 08.2014
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained accurate records to track cash handling activities.
- Organising displays to promote inventory and encourage customer purchases.
- Maintained knowledge of products and features to provide recommendations to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Accepted and processed cash, check and card payments.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Tagged products quickly and accurately with price tags and stickers.
- Identified discrepancies in stocks through regular inventory management.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Accepted card, cash and cheque payments in POS register system.
Education
Bachelor of Arts - Sports Management
University College Birmingham
Birmingham 09.2015 - 06.2019
BTEC Level 3 - Sports Development
Buckinghamshire College group
High Wycombe 10.2012 - 07.2014
NCFE LEVEL 2 - Travel and Tourism
Uxbridge College
Uxbridge 09.2011 - 07.2012
BTEC Level 1 - Sports & Leisure
Buckinghamshire College Group
High Wycombe 09.2010 - 07.2011
GCSEs - 9 including English & Maths
Bourne End Academy
High Wycombe 09.2005 - 06.2010
Skills
- Student-athlete support & wellbeing
- Team & individual performance development
- Data-driven progress tracking
- Programme & session planning
- Cross-functional collaboration
- Leadership & mentoring
- Strategic retention initiatives
- Excellent communication & Organisation
- SEN & inclusive sport knowledge
- Microsoft Office & QuickBooks proficiency
- Full UK Driving License
Timeline
Retention Officer
Global Banking School
11.2021 - Current
Tutor
Unity College (Keys Group)
02.2020 - 10.2021
Administrative Assistant
Hazelmere Lodge Care Home
10.2019 - 01.2020
Sports coach
Sports 4 Kids
09.2018 - 07.2019
Personal shopper
Salisbury's
09.2018 - 04.2019
Senior Administrative Assistant
Beta Security
08.2017 - 07.2019
Bachelor of Arts - Sports Management
University College Birmingham
09.2015 - 06.2019
BTEC Level 3 - Sports Development
Buckinghamshire College group
10.2012 - 07.2014
NCFE LEVEL 2 - Travel and Tourism
Uxbridge College
09.2011 - 07.2012
BTEC Level 1 - Sports & Leisure
Buckinghamshire College Group
09.2010 - 07.2011
Senior sales assistant
Sports Direct
05.2010 - 08.2014
GCSEs - 9 including English & Maths
Bourne End Academy
09.2005 - 06.2010
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