Katja Fellmann

• Order taking, preparation, transport management and follow-up
• Customs declarations (DRM, DEB, DAE)
• Tastings at the estate and participation in trade fairs
• Monitoring of customer and supplier accounting, cash flow management
• Managing customer and supplier relations
• Business development in France and for export

• Developed training materials for new hires, enhancing onboarding efficiency.
• Assisted in sourcing and selecting vendors to optimize product quality and pricing.
• Supported inventory management by tracking stock levels and processing orders efficiently.
• Collaborated with cross-functional teams to ensure timely delivery of products.
• Conducted market research to identify trends and inform purchasing decisions.
• Maintained organized records of purchase orders and vendor communications for easy access.
• Facilitated communication between suppliers and internal departments to streamline operations.

• Supported sales team by processing customer orders and maintaining accurate records.
• Assisted in managing inventory levels to ensure timely product availability.
• Coordinated communication between departments to streamline operational workflows.
• Updated and maintained customer databases for improved data accuracy.
• Resolved customer inquiries promptly, improving overall satisfaction ratings.
• Implemented process improvements that reduced order processing time significantly.
• Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients'' needs.
• Maintained positive client relationships through regular communication and excellent customer service.
• Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
• Answered Number-line phone system and directed calls to optimize office communications.

• Develop and monitor the elements of marketing budget
• Translate letters of correspondence and internal and public websites
• Design the promotional campaign for products and implement it
• Calculate material needs and make purchases accordingly
• Sourcing (suppliers, products, staff)
• Quotation requests, price studies

Technical support Tier I and II

• Provided exceptional customer support via phone and chat channels, resolving technical issues effectively.

• Handled orders and enquiries using internal systems to streamline processes
• Supported promotional campaigns by communicating offers to customers effectively.

Customer Representative in different hotels for various seasons

• Assisted customers with inquiries and resolved issues efficiently.
• Provided product information, enhancing customer understanding of services offered.
• Collaborated with team members to improve customer satisfaction ratings.
• Maintained accurate records of customer interactions and transactions.