Katherine Williams

• Working within 24 bed retirement home predominantly within kitchen
• Understanding and catering for varying needs and diets of residents
• Building strong relationships with resident and their families
• Monitoring and adapting to fast changing environments
• Building awareness and skill set working directly within care environment
• Completed professional training and development programmes

Since relocating to France in 2020 I have been running an online store through Etsy selling vintage homeware items.

• I have investigated many companies to find out the history of the items sourced to give accurate and endearing back stories with regards to provenance of the items.
• Using SEO to ensure my items appear on web searches
• Creating a brand through Etsy engaging with customers, building relationships and encouraging repeat purchases
• Setting my items apart using photography and market research of current trends

• Managing the sales and administrative desks of Onlinedbs (now known as Checks Direct)
• Meeting Sales Targets, setting targets for the team
• Building strong relationships with clients over the phone and in person
• Writing and applying for tenders
• Working in harmony with the wider marketing team using social media to increase our online presence
• Working alongside the IT Department actively developing the online system to meet client broad range of needs with recruiting and safeguarding
• Attending open events and presenting at open events
• Networking locally and nationally
• Conducting staff one to ones and annual reviews
• Coordinated promotional campaigns to boost brand visibility.
• Propelled the desk towards achieving and surpassing set KPIs and goals through comprehensive strategic planning and execution.
• Drove revenue growth by identifying and capitalising on emerging market trends.
• Devised successful sales pitches for significant conversion rates.
• Enhanced market penetration with effective territory management.

I was involved in the start up of this desk within the business with heavy involvement with branding and development in 2015 and ongoing development over the years until 2020. The business went from start up with no clients to over 1000 clients by the time I left. I grew the team from just me to a team of 4 and I am very proud of what a achieved. I was able to use my skills within office management, marketing, business development and sales and hone them all within this varied and demanding role.

• Collaborated regularly with senior management to establish effective compliance policies and procedures.
• Managed relationships with regulators, resulting in increased trust and cooperation between parties.
• Strengthened governance structures through the implementation of solid compliance frameworks.
• Monitored changes in relevant legislation, ensuring timely updates to company policies as needed.
• Led training sessions to enhance staff understanding of regulations
• Advised on data protection issues, promoting a culture of privacy across all levels of the workforce.
• Implemented the enforcement of GDPR
• Served as primary contact during regulatory inspections, facilitating smooth interactions with inspectors.
• Recommended improvements that enhanced overall organisational efficiency whilst maintaining full compliance with industry standards.
• Conducted regular audits for continuous improvement in regulatory conformity.
• Facilitated legal investigations by gathering pertinent documents and providing necessary information promptly and accurately.
• Ensured adherence to regulatory requirements by implementing sound compliance programmes.
• Played a vital role in fostering an environment that promotes ethical conduct and commitment to compliance obligations.
• Improved company reputation with clear, concise communication about the business's compliance status.
• Maintained accurate and detailed compliance records.
• Reviewed and resolved complaints to uphold positive company reputation.
• Developed policies and systems to ensure business successfully achieved objectives.
• Monitored and reported on industry compliance with relevant legislation.

• Ensured compliance throughout organisation by developing, implementing and managing internal policies.
• Conducted comprehensive audits, identifying areas of non-compliance and risk.

• Source new clients and service existing ones with the aim to build and maintain excellent professional and friendly relationships with all.
• Involvement in the marketing of the service and the website
• Completing market research to make sure we stay ahead of the game and fully up to date with new legislations guidelines

• Worked in recruitment compliance specifically within the sectors of social care, domiciliary care, education and Pharmacy