Karine Dimanche
Clamart
Summary
CSR TEAM LEAD / QUALITY COORDINATOR /OFFICE MANAGEMENT/ ADMINISTRATIVE SUPPORT SPECIALIST Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Diligent Quality Manager making sure products and services meet internal and external standards. Skilled in market research, project management and statistical analysis. Organized and analytical with excellent written and verbal communication skills. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CSR Team Leader and Quality Manager
Ultrapolymers Group
05.2017 - Current
- Coordinate Customer service team and support in digital transition
- Provide direct customer support
- Purchase and Sales orders management
- Liaising with main producers suppliers
- Review and resolve escalations
- Support Process improvement
- Quality monitoring (ISO 9001,CAPAs, review of customer quality manuals, alignment with group's quality policy)
- KPIs follow up
- Recruiting, developing , evaluating and training CSR team new members
- Engel & Wolkers, Sodexho, Here, Lafarge, SAP - Misc..EA to CEO, Support Specialist.
- Built positive rapport and relationships for high levels of customer satisfaction
- Evaluated staff performance and provided feedback to improve customer service delivery
- Established team priorities, maintained schedules and monitored performance
- Defined clear targets and objectives and communicated to other team members
08.2013 - 05.2017
- Gained extensive knowledge in data entry, analysis and reporting
- Paid attention to detail while completing assignments
- Managed time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
- Calendar and correspondence management, organising appointments with high level contacts
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems.
Salesperson
LEd Solutions
09.2007 - 01.2012
- Identifying new leads and developing new customers needs
- Check with customers after sales to ensure satisfaction
- Respond quickly to all customer requests, permanent contact with provider Digital Lumens to ensure accurate technical service
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Prepared sales presentations for clients showing success and credibility of products.
Real Estate Agent
Prime Real Estate
10.2003 - 06.2007
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Advised clients on market conditions and property value for informed decision-making
- Liaised between buyers and sellers to provide positive experiences for both parties.
Office Manager and EA
Siebel Systems
01.1999 - 02.2003
- Providing continuous support to CEO Southern Europe
- HR administration , recruitment, sourcing potential candidates, arranging interviews, checking resume
- Accounting follow up
- Marketing support, big events organization, brochures, translation, presentations
- Site relocation management
- Coordinated special projects and managed schedules.
Financial and Administrative Coordinator
Bacardi Martini
07.1996 - 01.1999
- Collaborated in timely processing of billing and accounts receivables
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Created presentations and other materials to support organizational activities.
CEO's Assistant
Dorotech
10.1994 - 07.1996
- Answered high volume of phone calls and email inquiries
- Handled incoming and outgoing mail, email and faxes
- Conducted research and analyzed data to provide detailed reports on various business topics
- Filed paperwork and organized computer-based information.
Education
Master - LEA Applied Languages Languages Laws Management Marketing
UNICAEN
Caen Normandy1993
Skills
- Problem-Solving Ability
- Mastery of Quality Processes
- Relationship Management
- Team Training
- Status Updates
- Train Staff
- Routine Analysis
- SOP Development and review
- Constructive Feedback
- Appointment Setting
Certification
Sales Excellence Program
SGS
Languages
English
Advanced (C1)
Timeline
CSR Team Leader and Quality Manager
Ultrapolymers Group
05.2017 - Current
08.2013 - 05.2017
Salesperson
LEd Solutions
09.2007 - 01.2012
Real Estate Agent
Prime Real Estate
10.2003 - 06.2007
Office Manager and EA
Siebel Systems
01.1999 - 02.2003
Financial and Administrative Coordinator
Bacardi Martini
07.1996 - 01.1999
CEO's Assistant
Dorotech
10.1994 - 07.1996
Master - LEA Applied Languages Languages Laws Management Marketing
UNICAEN
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