Karen Potutan
Paris
Summary
Bilingual cleaning professional offering commercial and residential experience plus fluency in English and a basic French. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on job and multitasks with ease. Dependable and hardworking hotel quality skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning. Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting and polishing. Proven history of performing with excellent work ethic and dependability. Seasoned hotel Housekeeper with 3 months- 1years of experience. Cleaned floors of hallways and rooms, wiped glass and surfaces, dusted, removed trash and maintained building entrances and walkways. Dedicated to procuring clean, sanitary work environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level manager position to help launch career while achieving company goals.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Part Time Office Cleaner
Le Nettoyage
Paris
03.2023 - Current
- Swept and mopped floors throughout the office building.
- Vacuumed carpets in all areas of the office.
- Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
- Emptied trash cans into larger containers for disposal.
- Disinfected doorknobs, phones and other frequently-touched items.
- Washed walls to remove dirt and smudges.
- Transported waste materials to designated collection points.
- Mixed cleaning solutions according to instructions provided by supervisor.
- Followed safety protocols when using hazardous chemicals for cleaning purposes.
- Adhered to company policies regarding use of cleaning products and proper disposal of hazardous materials.
- Reported any maintenance issues immediately to supervisor for repair.
- Notified supervisor if additional supplies were needed for upcoming shifts.
- Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
- Gathered and removed trash, placing in appropriate disposal area.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Hotel Staff Member
En suite
Paris
09.2022 - Current
- Greeted guests upon arrival and provided them with information about the hotel services.
- Provided customer service support by responding to inquiries regarding hotel services, amenities, and local attractions.
- Maintained an up-to-date knowledge of all hotel policies, services, and special promotions.
- Ensured the lobby area was clean and inviting for arriving guests.
- Responded promptly to customer complaints or concerns in a professional manner while adhering to company policies.
- Coordinated with other departments such as Housekeeping and Maintenance to ensure excellent customer service delivery.
- Provided concierge services to guests including recommendations for restaurants, entertainment venues, transportation needs.
- Collaborated with management team on scheduling staff members based on occupancy levels at the hotel.
- Conducted regular inspections of public areas within the hotel such as lobbies, hallways, restrooms., reporting any maintenance issues immediately.
- Monitored safety protocols throughout the property ensuring compliance with fire regulations and other safety standards.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Hotel Housekeeper Extra
Hotel Le Warwick STP B.V
Paris
07.2022 - 10.2023
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Replenished amenities in all guest rooms according to established standards.
- Checked for damaged or missing items in each room.
- Responded promptly to guests' requests for extra supplies or other items.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Maintained inventory of cleaning supplies used throughout the day.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Delivered requested items to guest rooms in a timely manner.
- Provided excellent customer service by responding quickly to inquiries.
- Informed supervisor when additional cleaning tasks were required during shift.
- Ensured that all lost and found items were handled properly per policy.
- Swept hallways, lobbies and stairwells on a daily basis.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
- Swept, scrubbed and polished floors with mops and brooms.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Notified managers concerning need for major repairs or additions to building
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
Hotel Housekeeper Extra
SA Fonciere PLM La Reserve Paris Hotel
Paris
11.2022 - 02.2023
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Replenished amenities in all guest rooms according to established standards.
- Checked for damaged or missing items in each room.
- Responded promptly to guests' requests for extra supplies or other items.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Delivered requested items to guest rooms in a timely manner.
- Informed supervisor when additional cleaning tasks were required during shift.
- Ensured that all lost and found items were handled properly per policy.
- Swept hallways, lobbies and stairwells on a daily basis.
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
- Swept, scrubbed and polished floors with mops and brooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Family Nanny
Private Family
Paris
07.2019 - 07.2022
- Provided full-time care for two children aged 3 and 5, including meal preparation, dressing, bathing, and transportation to activities.
- Set up a safe learning environment with developmentally appropriate toys and materials.
- Created daily routines that included naps, meals and playtime.
- Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
- Maintained detailed records of each child's daily activities and behaviors.
- Developed strong relationships with both parents to ensure open communication regarding the children's progress.
- Transported children to school functions or appointments as needed.
- Assisted with homework assignments in all subject areas on an as needed basis.
- Met weekly with parents to review schedules, discuss any changes in plans or address any concerns about their children's well-being.
- Took initiative in researching new ways to engage the children through educational activities outside of the home setting.
- Cooked nutritious meals for the family according to dietary restrictions outlined by parents.
- Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
- Read stories aloud nightly before bedtime.
- Administered medication if needed and monitored health issues related to allergies or asthma.
- Supervised play dates with other families while adhering to safety guidelines.
- Engaged in creative problem solving techniques when faced with challenging situations.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for 3 children ages 0 to 4.
- Maintained organized and clean children's areas.
Family Babysitter
Private Family
Paris
04.2013 - 06.2019
- Greeted children when they returned home from school and helped them with homework assignments.
- Provided a safe, nurturing environment for the children while parents were away.
- Organized activities such as arts and crafts, games, outdoor play, music, and reading stories.
- Prepared meals according to instructions given by parents.
- Bathed and dressed infants and toddlers.
- Changed diapers as needed.
- Put babies down for naps or bedtime routines following parent's instructions.
- Took children out on walks or to playgrounds to encourage physical activity.
- Assisted children in developing good hygiene habits such as brushing teeth and washing hands.
- Helped older children with their chores like making beds and tidying up their rooms.
- Kept track of daily activities of the children including meals eaten, naps taken.
- Responded appropriately to behavior issues that arose between siblings or other family members.
- Encouraged positive social interactions among the children through play dates or group outings.
- Read books to the kids before bedtime or during quiet time.
- Provided transportation for kids to after-school activities.
- Enforced rules set by the parents regarding television time, toys, snacks.
- Administered basic first aid if necessary in case of minor injuries or illnesses.
- Observed children during snack time to prevent choking.
- Read books to promote language development.
- Used appliances, equipment and vehicles correctly to maximize safety.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
- Responsibly watched children while parents were out.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Organized creative activities to develop children's physical, emotional and social growth.
Au Pair
Private Family
Prague
08.2010 - 03.2012
- Organized playdates and activities for the children, ensuring their safety at all times.
- Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
- Maintained a safe environment in the home by monitoring visitors and adhering to household rules.
- Created nutritious meals according to dietary guidelines set by parents.
- Helped children develop social skills through positive reinforcement of behavior.
- Researched new ideas for outdoor activities which could be used during free time with the kids.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Maintained organized and clean children's areas.
- Bathed and dressed children, teaching grooming and hygiene.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated with parents about daily activities and any concerning behaviors.
- Employed positive guidance strategies to encourage children and improve behavior.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Recorded child behavior, food and medication information for supervisors.
- Provided direct-care services for children of varying ages.
- Collaborated with parents to develop and implement discipline programs to promote desirable child behavior.
Cashier
Kentucky Fried Chicken
Cagayan De Oro City
03.2007 - 06.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Advanced Diploma In Hotel Management- Level 5 -
Brentwood Open Learning College
United Kingdom(Online Course)05.2023
Diplome D'etudes En Langue Française Delf A2
Prosodia (Academie De Paris)
Paris France09.2022
Bachelor of Science - Computer Engineering(Undergrad)
Mindanao University of Science And Technology
Philippines03.2003
Some College (No Degree) - Caregiving NC Level 2
Pro-Link Educational & Training Specialist. INC,
PhilippinesSkills
- Safe Cleaning With Chemicals
- Quality Assurance
- Chemical Handling
- Furniture Dusting
- Vacuuming and Dusting
- Maintenance and Repair
- Window Cleaning
- Laundry Management
- Facilities Maintenance
- Damage Prevention
- Team Collaboration
- Maintaining Building Security
- Strong Work Ethic
- Productivity and Time Management
- Administrative Support
- Adaptable and Flexible
- Minor Repairs
- Quality Control
- Conscientious and Detail-Oriented
- Work Orders
- New Employee Training
- Decision-Making
Certification
- Certificate Of Achievement in Advanced Diploma in Hotel Management- Level
- Certificate of Completion in Caregiving NC Level 2
- Certificate of Training 150 hours Caretaker Course
- Certificate of Attendance (Basic Life Support Training Cardiopulmonary Resuscitation Rescue Breathing Choking)
- Certificate of Attendance First Aid Training ( Standard)
Languages
Tagalog
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Cooking
- Music
- Sports
- Travelling
Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Part Time Office Cleaner
Le Nettoyage
03.2023 - Current
Hotel Housekeeper Extra
SA Fonciere PLM La Reserve Paris Hotel
11.2022 - 02.2023
Hotel Staff Member
En suite
09.2022 - Current
Hotel Housekeeper Extra
Hotel Le Warwick STP B.V
07.2022 - 10.2023
Family Nanny
Private Family
07.2019 - 07.2022
Family Babysitter
Private Family
04.2013 - 06.2019
Au Pair
Private Family
08.2010 - 03.2012
Cashier
Kentucky Fried Chicken
03.2007 - 06.2009
Advanced Diploma In Hotel Management- Level 5 -
Brentwood Open Learning College
Diplome D'etudes En Langue Française Delf A2
Prosodia (Academie De Paris)
Bachelor of Science - Computer Engineering(Undergrad)
Mindanao University of Science And Technology
Some College (No Degree) - Caregiving NC Level 2
Pro-Link Educational & Training Specialist. INC,
References
References available upon request.
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