Kandhan Nagarajan

Established and cultivated solid business relationships with new or existing customers.

Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

• Directed sales support staff in administrative tasks to help sales reps close deals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Evaluated costs against expected market price points and set structures to achieve profit targets.

• Resolved customer complaints by investigating problems and developing solutions to preserve relationship and foster ongoing business opportunities.
• Communicated regularly with customers to build rapport and maintain customer satisfaction.
• Attended and participated in trade shows, conventions and seminars to market business and gain industry contacts.
• Maintained proper condition of company-supplied equipment and material for optimal performance.

• Prepared operational budget and directed proper utilization of company resources to meet objectives.
• Developed and implemented processes and strategies to achieve operational goals.
• Predicted and resolved operational bottlenecks, supply and tool shortages.
• Performed quality control inspections on phases of field operations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Monitored schedules to verify project completion on schedule and within approved cost limitations.
• Revised and reviewed material lists, drawings and specifications for compliance with contract codes and requirements.
• Participated in on-site meetings with engineers, contractors, and property owners to resolve and discuss various issues.
• Reviewed and approved change orders, requests for payments and proposals.

• Planned and scheduled field activities according to set timelines and order of operations.
• Met with customers to resolve issues and build productive relationships.
• Investigated issues and developed effective solutions.
• Evaluated performance and progress, and made proactive adjustments.
• Completed site checks and leveraged computerized applications to document or record findings.
• Kept teams on task to complete milestones on time.