Kamel Ben Hadj Hassine
Sousse
Summary
A highly experienced waiter with 10 years in the cruise industry, adept at providing exceptional customer service and ensuring guest satisfaction. Proficient in menu knowledge, upselling techniques, and handling various dietary requirements with ease. Skilled in multitasking, managing busy service periods, and maintaining a professional demeanor under pressure. Known for excellent communication and interpersonal skills, fostering positive interactions with guests and colleagues alike. Consistently demonstrates attention to detail and a strong work ethic, contributing to a seamless dining experience for patrons.
Overview
13
13
years of professional experience
Work History
Waiter
Ponant
03.2019 - 10.2022
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Greeted and seated customers promptly, courteously, and professionally.
- Followed all safety and sanitation regulations when handling food or drinks.
- Communicated daily specials to customers.
- Ensured all guests were provided with exceptional service throughout their meal.
- Set up tables in between patrons to reduce wait times.
Waiter
Pullmantur Cruises
07.2012 - 12.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Monitored dining rooms for seating availability as well as service, safety and wellbeing of guests
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Prepare tables by setting up linens, silverware and glasses
Waiter
Movenpick Hotel
09.2009 - 05.2012
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Assisted cooks by prepping ingredients for meals prior to service times.
- Reviewed daily specials, menu changes and service specifications.
Education
STCW 94 Certificate
TN08-2023
Certificate Security Awareness Training
Malta01-2014
Food Hygiène Certificat Level 2
USA06-2013
CAP Food & Beverage Service
TN06.2004
Skills
- Fine Dining
- Upselling Techniques
- Problem-solving skills
- Professional Appearance
- Communication skills
- Food Safety Regulations
- Team leadership
Personal Information
- Nationality: Tunisian
- Marital Status: Singel
- Driving License: B
Languages
Arabic
First Language
French
Advanced (C1)
C1
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Computer skills
- Microsoft Office
- Microsoft Excel
- Social Media
Hobbies and Interests
- Going to the gym
- Cooking and baking
- Playing football
- Travelling
Availability
- Immediately
References
References available upon request.
Timeline
Waiter
Ponant
03.2019 - 10.2022
Waiter
Pullmantur Cruises
07.2012 - 12.2018
Waiter
Movenpick Hotel
09.2009 - 05.2012
STCW 94 Certificate
Certificate Security Awareness Training
Food Hygiène Certificat Level 2
CAP Food & Beverage Service
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