Kallai Williams
Marietta
Summary
Driven professional with a proven track record in customer service and cash handling, demonstrated at My Friends Place Deli. Excelled in POS systems and fostering customer relationships, significantly enhancing customer satisfaction and repeat business. Adept at creating positive, efficient service environments. Achieved a notable increase in sales through effective upselling and problem resolution.
Overview
3
3
years of professional experience
Work History
Cashier, Server
My Friends Place Deli
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained efficiency under stressful working conditions
- Communicated with the kitchen and other staff members to ensure quality food being served to customers
Server
Mellow Mushroom
05.2024 - 08.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Walgreens
06.2021 - 09.2021
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, Georgia05.2026
High School Diploma -
George Walton Comprehensive High School
Marietta, Georgia05.2022
Skills
- ID Verification
- Customer Service
- Cash Handling
- Payment Processing
- Returns processing
- POS Systems
- Customer Assistance
- Cash Register Operation
- Product restocking
- Guest inquiries
- Order Taking
Timeline
Server
Mellow Mushroom
05.2024 - 08.2024
Cashier, Server
My Friends Place Deli
06.2022 - Current
Cashier
Walgreens
06.2021 - 09.2021
Bachelor of Science - Biology
Kennesaw State University
High School Diploma -
George Walton Comprehensive High School
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