Julien RAMCHURN
Chierry,02
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Network, Telecommunications & Systems Analyst
AIRFRANCE/KLM
ROISSY
2024.01 - Current
- Management of IT crises for AF-KLM
- Improvement of support processes for technical committees
- Cost management for maintenance and external services
- Operational maintenance of AF-KLM network infrastructures
- Support for Telephony, Windows, and Data Center operations
- Coordination of network operators
- Infrastructure evolution project management
- Network & cybersecurity monitoring (LAN, WAN, WiFi, 4G LTE)
Technical Support – 150 Users
TRUMPF
VILLEPINTE, France
2023.07 - 2024.12
- Administration: VMware virtual servers, LAN networks, Alcatel-Lucent
- Configuration: Aruba equipment, routers & switches (Cisco, Ericsson, 4G)
- Deployment: Alcatel IP Desktop Softphone
- Workstation management with Intune, iPhone fleet with MDM
- Technical support for industrial applications
- Installation & configuration of client workstations for TruTopsBoost
Technical Support – 600 Users
HUB ONE
AEROPORT ROISSY CHARLES DE GAULLE, France
2022.07 - 2023.04
- Daily backlog management: incidents, changes, tasks
- Support activity organization & task distribution (ServiceNow)
- Training & technical coaching of apprentices
- VIP on-site IT support
- Workstation preparation via Intune, Autopilot, AD, Azure AD (Windows 10/11)
- Application support
- Administration of Active Directory & Office 365 accounts
Network & Systems Incident Analyst
Radio France
Paris
2022.01 - 2022.05
- Pilot site: hardware & software
- Incident analysis & resolution (control rooms, workstations, studio sound cards, signal distribution)
- Deployment & maintenance of Windows OS and studio sound card drivers
Technical Support
S&P GLOBAL (DOW JONES INDICES)
PARIS, France
2021.08 - 2021.10
- Print server migration
- VIP Level 2/3 support
- Incident management
- Workstation preparation via SCCM CB
- Application & hardware security (VPN, antivirus)
- Deployment & migration of laptops, desktops, smartphones
- Office 365
- User account management via Active Directory
- Network administration
- Maintenance of application servers & infrastructure
Technical Support – SCCM Deployment Project
AIRFRANCE/KLM
2016.01 - 2021.12
- LAN/WAN migration & infrastructure optimization for SCCM packet transfers
- Windows 7 → Windows 10/20H2 migrations via SCCM CB
- Task sequence deployment for OS migration & KB distribution
- Pilot sites: hardware & software for laptops, desktops & mobile devices
- Vendor coordination for laptop preparation (Airbus & Boeing applications)
- Documentation writing for workstation & server application installation
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Technical Support – Deployment & Maintenance
AIRFRANCE/KLM
2016.01 - 2021.12
- Altéa Flight Management (passenger & cargo load analysis)
- Altéa Customer Management (check‑in & boarding)
- SCCM CB infrastructure
- Workstation & server security (Windows, antivirus, KB, VPN)
- Active Directory resource management (user & machine accounts)
Technical Support – Project
AIRFRANCE/KLM
2008.01 - 2016.12
- McAfee antivirus deployment
- XP → Windows 7 migration via SCCM
- Deployment of Honeywell mobile tools (WiFi & GSM)
Education
Certificat Professionnel - Professional Certificate: Computer & Network Maintenance
CNAM
Saint Denis, 93066 2008.09 - 2009.06
DUT - Networks & Telecommunications
IUT of Béthune,
Béthune, 62400 2015.09 - 2016.07
High School Diploma - Computer Engineering
IUT René Descartes Paris 5
Paris 75005 2007.09 - 2008.06
Skills
- Network administration: Cisco, HP, Aruba (LAN, WAN, WLAN, VPN)
- Communication protocols: TCP/IP, DNS, DHCP, BGP, OSPF, MPLS
- Monitoring & supervision: Nagios, Centreon, Dynatrace
- IP Telephony (VoIP): Alcatel-Lucent
- Incident management: Networks, Telecom & Systems
- IT crisis management
- Operating systems: Windows, Windows Server, Android, Apple
- Persuasive leadership
- Strong proactivity
- System integration understanding
LANGUAGES
English
Advanced
Timeline
Network, Telecommunications & Systems Analyst
AIRFRANCE/KLM
2024.01 - Current
Technical Support – 150 Users
TRUMPF
2023.07 - 2024.12
Technical Support – 600 Users
HUB ONE
2022.07 - 2023.04
Network & Systems Incident Analyst
Radio France
2022.01 - 2022.05
Technical Support
S&P GLOBAL (DOW JONES INDICES)
2021.08 - 2021.10
Technical Support – SCCM Deployment Project
AIRFRANCE/KLM
2016.01 - 2021.12
Technical Support – Deployment & Maintenance
AIRFRANCE/KLM
2016.01 - 2021.12
DUT - Networks & Telecommunications
IUT of Béthune,
2015.09 - 2016.07
Certificat Professionnel - Professional Certificate: Computer & Network Maintenance
CNAM
2008.09 - 2009.06
Technical Support – Project
AIRFRANCE/KLM
2008.01 - 2016.12
High School Diploma - Computer Engineering
IUT René Descartes Paris 5
2007.09 - 2008.06