JULIEN DUMONT
Nice
Summary
Hospitality Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
21
21
years of professional experience
Work History
Executive Assistant Manager
Ascott Group
Nice
09.2006 - 05.2025
- Promote and market the business.
Plan and organize accommodation, catering and other hotel services.
Assume authority for the total hotel in the absence of the General Manager for all activities within the hotel.
Consultant General Manager
Le refuge des sources
French Alps
03.2024 - 09.2024
- In charge of all operations, restaurant & bar, housekeeping, front office, sales & reservations, engineering
- 15-20 associates
On board Hotel Director
10.2021 - 09.2023
- Company Overview: 5
- Cruise ship
- In charge of all operations spa, entertainment & shows, bars & lounge (3), Spa Sothys, Restaurants Grill & Gourmet Alain Ducasse, Excursion desk, Shops, housekeeping, sales of future cruises
- 120 crew members
- Pre-opening & opening 4
- & 5
- Serviced apartments with 1550 apartments, club house (Asian & European restaurant / bars) 75 associates
- 5
- Cruise ship
On board Hotel Director
Le Ponant Cruise Ships
10.2021 - 09.2023
Cluster director of operations
One Park & Oakwood premier by Ascott
Phnom Penh
11.2019 - 07.2021
- Company Overview: 4
- Hotel resort with 80 apartments & 3 F&B outlets
- 70 associates
- 4
- Hotel resort with 80 apartments & 3 F&B outlets
- 70 associates
Hotel General manager
Ramada resort by Wyndham
Port Vila
08.2017 - 11.2019
Director of rooms division
Crowne Plaza by IHG
Vientiane
08.2016 - 08.2017
- Assisted the General Manager with daily activities of the Hotel Department such as: Operations' planning, implementation and enforcement of policies and procedures, annual business plan, budget, monthly target review
- Responsible for the front office, guest services, hotel club lounge, housekeeping, SPA, engineering, security
- 85 associates
Executive Assistant Manager
Conrad Bora Bora Nui resort
Bora Bora
05.2015 - 08.2017
- Report to Regional General manager until January 2016
- In charge of full resort operations (January-April 2016)
- Focus to Front of the house operation for Conrad rebranding and Standards
- 165 team members
Resort Manager
Relais & Chateaux Tiamo Resort
Andros Island
08.2012 - 05.2015
- Report To Ceo-Owner
- In charge of all operations of the property (Food & Beverages 1 gourmet restaurant + 2 bars, Rooms division, Guest services, HR, Accounting, Activities including Spa and Diving) 30/35 associates
Front of the house & Duty manager
Le Meridien French Polynesia
Bora Bora & Tahiti
11.2008 - 08.2012
- Company Overview: Actual The Westin Bora Bora & Previously Sofitel Tahiti Resort
- Report To General manager
- In charge of front & back office, French & Japanese guest relation agents
- Guest services, Boat captains, Concierge
- Responsible for and Manage the rooms division department during and after hotel renovation
- Developed the SOPs for Front Office, guest services and housekeeping
- Also act as Core regional Trainer for the both hotels 150 /210 associates
- Actual The Westin Bora Bora & Previously Sofitel Tahiti Resort
Assistant manager rooms division
Four Seaons resort Bora Bora
Bora Bora
11.2008 - 08.2012
- Pre Opening & opening team
- In charge for all Housekeeping department (housekeeper, public areas attendant, supervisors, laundry, ...)
- Training with Four Seasons SOP'S
Executive Assistant Manager
Louvre Hotel Premiere Classe Actual Greet Hotel
Nice
05.2004 - 07.2006
- Ensure that each department head is aware of operational goals and is supplied with the necessary tools to accomplish them.
Education
Professional trainer in sales & hospitality management diploma -
PROMHOTE & IFITEL
French Riviera, FRANCE09.2001
Master Hotel & Tourism Management - BTEC Higher Diploma, High School Diploma
ECOLE HOTELIERE OF PARIS JEAN DROUANT
FRANCE07.1997
Skills
- Project Management
- Budgeting and Cost Analysis
- Enterprise Resource Planning
- Software rollouts
- Process Improvement
- Associates Training & team building
- Policy & procedure development / implementation
- Sustainable & green management
- Assessments
- Business presentation
- Market research and analysist
- Business planning
- Executive support
Additionalinformation - Linkedin
https://www.linkedin.com/in/julien-d-1ba05221/
Languages
French
First Language
English
Proficient (C2)
C2
Italian
Advanced (C1)
C1
Chinese (Mandarin)
Beginner
A1
Timeline
Consultant General Manager
Le refuge des sources
03.2024 - 09.2024
On board Hotel Director
10.2021 - 09.2023
On board Hotel Director
Le Ponant Cruise Ships
10.2021 - 09.2023
Cluster director of operations
One Park & Oakwood premier by Ascott
11.2019 - 07.2021
Hotel General manager
Ramada resort by Wyndham
08.2017 - 11.2019
Director of rooms division
Crowne Plaza by IHG
08.2016 - 08.2017
Executive Assistant Manager
Conrad Bora Bora Nui resort
05.2015 - 08.2017
Resort Manager
Relais & Chateaux Tiamo Resort
08.2012 - 05.2015
Front of the house & Duty manager
Le Meridien French Polynesia
11.2008 - 08.2012
Assistant manager rooms division
Four Seaons resort Bora Bora
11.2008 - 08.2012
Executive Assistant Manager
Ascott Group
09.2006 - 05.2025
Executive Assistant Manager
Louvre Hotel Premiere Classe Actual Greet Hotel
05.2004 - 07.2006
Professional trainer in sales & hospitality management diploma -
PROMHOTE & IFITEL
Master Hotel & Tourism Management - BTEC Higher Diploma, High School Diploma
ECOLE HOTELIERE OF PARIS JEAN DROUANT
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