JULIE MARTINS
BOUST
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
19
19
years of professional experience
Work History
Ocean Freight Representative
DB Schenker
05.2024 - Current
- Managed customer inquiries, providing timely and effective solutions to enhance satisfaction.
- Coordinated cross-departmental communication to ensure shipments alignment and efficiency.
- Analyzed customer feedback trends, implementing improvements based on insights gathered.
- Negotiating with trucking company to get the best offers and ensure a good profit on every handled shipments.
Customer Service Rep.
I.G.W.S., Contern
04.2022 - 05.2024
- Be the first point of contact for all European customers.
- Process all incoming orders from entering them in ERP to successful delivery of goods to customers (usually full container loaded orders).
- Communication with vendors, factories, freight forwarders and colleagues worldwide on a daily basis.
- Work closely with sales managers in order to understand customer needs, identify sales opportunities and make sure we deliver the best quality of service to customers.
- Worldwide exposure: working with European customers and subsidiaries, factories and vendors based in USA, Taiwan, China and Turkey.
- Managing the local Luxembourgish warehouse and reordering (procurement part).
Sales Assistant
Jetfly Aviation, Leudelange
09.2019 - 04.2022
- Organize and make arrangements for sales meeting, conferences and seminars.
- Keep the Director's agenda up to date.
- Maintain and update sales and customer records.
- Develop monthly sales reports.
- Support business development by identifying and contacting new high ranking prospects.
- Management of new co-owner contracts and invoicing.
- Organizing and managing demonstration flights.
Buyer
Haute Parfumerie Paris 8, Luxembourg
09.2018 - 01.2019
- Management of procurement, requests from shops, meeting with brands, analysis on figures and available stock.
Customer Service Officer
ROTAREX
10.2016 - 08.2018
- I was working closely with the Product Manager and helped him to develop his product range (medical valves and regulators) through different type of tasks:
- Managing competitive intelligence, benchmarks and market studies.
- Spearheading of new price list establishment and application worldwide through front offices.
- Responsible for sample logistic.
- Prospection from Luxembourg to gain new contacts and prospects for front offices worldwide.
- In charges of external quotations /orders and day-to-day communication with customers (logistic, after-sales and production issues).
Marketing and Sales Assistant
BLANCO FR.
01.2013 - 09.2016
- Management of the whole marketing process for the French subsidiary in partnership with headquarter in Germany.
- Creation of promoting tools for company’s sales force (Magazines, Leaflets, brochures, advertisement).
- Key accounts management directly done with sales director (Price quotation, references portfolio, price policy..) and daily business management (orders to be entered in SAP, talks with customers..).
- Content management and development of the French Website.
Marketing Representative
SANDHILLS PUB. LUX.
05.2012 - 10.2012
- Prospection of new customers in UK, US, Spain, Luxembourg and France.
- Management and supply of all MarketBook magazines through France.
- Travel abroad 50% of the time to present our Magazines to distributors and represent the brand front of customers.
Business Developper
MACH STARHOME
06.2011 - 05.2012
- Management of a portfolio of 50 existing customers in EAME regions.
- Management of customer relationship and participation to marketing campaigns in a very high technological field (telecommunication, SMS hub..).
Partnership Assistant
FR. MINISTRY OF DEFENSE
10.2010 - 01.2011
- Development of partnership policies with American Think Tanks on homeland security and counter-terrorism.
- Organisation of an international meeting with political personalities from France and US.
- Management of Social Media via Twitter / LinkedIn / Facebook and Viadeo.
Marketing and Sales Assistant
Hachette Book Group Fr.
01.2009 - 01.2010
- Design and conception of promoting tools and sales document for sales force abroad.
- Mailing and emailing.
- Customer service tasks for international customers (French School in foreign countries essentially).
Product Manager Assistant
Smartbox Fr.
01.2008 - 01.2009
- Develop new concept of gift cards abroad (Luxury hotels in Spain).
- Negotiation and contract in both Spanish and French languages.
- Guide conception for this premium gift card.
- Writing teasing text for each partner belonging to this Premium Gift Card.
Sales Export Assistant
Saint-Gobain PAM Fr.
01.2007 - 01.2008
- Management of export administration (quotations, orders, contracts, tenders, “credoc”...) and prospection of new markets in partnership with sales force and front office.
Education
Master Degree - International Business
ESGCI - Business School
06-2010
Skills
- Client support
- Client acquisition efforts
- Collaborative negotiation techniques
- Content promotion skills
- Administrative support functions
- Pricing strategy formulation
- Print media strategy
- Digital content strategy
- Managing order process
- Collaborated across departments
- Background in high-ranking fields
- Effective organization
- Creativity
- Good Communication
- Clear written communication
Languages
French (Native)
English (Fluent)
Spanish
Interests
Lego bricks, Fitness, Piano, Traveling, Gardening, Thriller books, Star Michelin restaurants
Softwares
- MS OFFICE
- SAP
- First Spirit
- PipeDrive
- SalesForce
- NetSuite (Oracle)
Timeline
Ocean Freight Representative
DB Schenker
05.2024 - Current
Customer Service Rep.
I.G.W.S., Contern
04.2022 - 05.2024
Sales Assistant
Jetfly Aviation, Leudelange
09.2019 - 04.2022
Buyer
Haute Parfumerie Paris 8, Luxembourg
09.2018 - 01.2019
Customer Service Officer
ROTAREX
10.2016 - 08.2018
Marketing and Sales Assistant
BLANCO FR.
01.2013 - 09.2016
Marketing Representative
SANDHILLS PUB. LUX.
05.2012 - 10.2012
Business Developper
MACH STARHOME
06.2011 - 05.2012
Partnership Assistant
FR. MINISTRY OF DEFENSE
10.2010 - 01.2011
Marketing and Sales Assistant
Hachette Book Group Fr.
01.2009 - 01.2010
Product Manager Assistant
Smartbox Fr.
01.2008 - 01.2009
Sales Export Assistant
Saint-Gobain PAM Fr.
01.2007 - 01.2008
Master Degree - International Business
ESGCI - Business School