Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Marginal part-time Jobs
Timeline
Generic
Joshua Springer

Joshua Springer

Reutlingen

Summary

Sales and service professional with over 4 years of experience in the car rental industry and a background in office management. Expertise in customer relations, contract management, and fleet coordination within dynamic environments. Proven ability to solve problems effectively and adapt to changing situations while providing exceptional service to international clients.

Overview

6
6
years of professional experience

Work History

Rental Sales Agent

Europcar
Stuttgart
08.2024 - Current
  • Directed rental contracts, reservations, and customer inquiries at major city location.
  • Processed rental agreements and payments efficiently at the service counter.
  • Coordinated fleet management with service staff to ensure operational efficiency.
  • Collaborated with team members to streamline rental processes and enhance efficiency.
  • Greeted customers and provided excellent customer service.
  • Led shifts, trained new colleagues, and resolved escalations effectively.

Sales Agent

Europcar
Reutlingen
02.2020 - 08.2022
  • Provided tailored advice on rental products, tariffs, and insurance to private and corporate clients.
  • Handled customer complaints, processed claims, and managed administrative tasks.
  • Contributed to smooth daily operations through reservation coordination and cash handling.
  • Coordinated vehicle returns and inspections for quality assurance.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Education

Office Management (Kaufmann Für Büromanagement, IHK) -

Europcar Airport
Stuttgart
07-2024

University of Applied Sciences Entrance Qualification - Technical Documentation, Media & Design

IB Reutlingen
Reutlingen
07-2019

Skills

  • Customer service & sales orientation
  • Rental contract & reservation management
  • Team leadership & shift coordination
  • Fleet coordination & station management
  • Complaint handling & problem-solving
  • Time management & multitasking
  • Strong communication
  • Team player mentality
  • Confident use of booking system & Google tool

Languages

  • Englisch, B2
  • German, fluend

Hobbies and Interests

  • Read
  • Motorcycling
  • Diving

Marginal part-time Jobs

  • Shell gas station
  • Erima Warehouse & Logistics
  • DRK (German Red Cross) food distribution
  • Courier trips for Mercedes Benz

Timeline

Rental Sales Agent

Europcar
08.2024 - Current

Sales Agent

Europcar
02.2020 - 08.2022

Office Management (Kaufmann Für Büromanagement, IHK) -

Europcar Airport

University of Applied Sciences Entrance Qualification - Technical Documentation, Media & Design

IB Reutlingen
Joshua Springer