Joshua Springer
Reutlingen
Summary
Sales and service professional with over 4 years of experience in the car rental industry and a background in office management. Expertise in customer relations, contract management, and fleet coordination within dynamic environments. Proven ability to solve problems effectively and adapt to changing situations while providing exceptional service to international clients.
Overview
6
6
years of professional experience
Work History
Rental Sales Agent
Europcar
Stuttgart
08.2024 - Current
- Directed rental contracts, reservations, and customer inquiries at major city location.
- Processed rental agreements and payments efficiently at the service counter.
- Coordinated fleet management with service staff to ensure operational efficiency.
- Collaborated with team members to streamline rental processes and enhance efficiency.
- Greeted customers and provided excellent customer service.
- Led shifts, trained new colleagues, and resolved escalations effectively.
Sales Agent
Europcar
Reutlingen
02.2020 - 08.2022
- Provided tailored advice on rental products, tariffs, and insurance to private and corporate clients.
- Handled customer complaints, processed claims, and managed administrative tasks.
- Contributed to smooth daily operations through reservation coordination and cash handling.
- Coordinated vehicle returns and inspections for quality assurance.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Education
Office Management (Kaufmann Für Büromanagement, IHK) -
Europcar Airport
Stuttgart07-2024
University of Applied Sciences Entrance Qualification - Technical Documentation, Media & Design
IB Reutlingen
Reutlingen07-2019
Skills
- Customer service & sales orientation
- Rental contract & reservation management
- Team leadership & shift coordination
- Fleet coordination & station management
- Complaint handling & problem-solving
- Time management & multitasking
- Strong communication
- Team player mentality
- Confident use of booking system & Google tool
Languages
- Englisch, B2
- German, fluend
Hobbies and Interests
- Read
- Motorcycling
- Diving
Marginal part-time Jobs
- Shell gas station
- Erima Warehouse & Logistics
- DRK (German Red Cross) food distribution
- Courier trips for Mercedes Benz
Timeline
Rental Sales Agent
Europcar
08.2024 - Current
Sales Agent
Europcar
02.2020 - 08.2022
Office Management (Kaufmann Für Büromanagement, IHK) -
Europcar Airport
University of Applied Sciences Entrance Qualification - Technical Documentation, Media & Design
IB Reutlingen
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