JOSEPHINE ADHIAMBO ZABLON
Nairobi
Summary
With over ten years experience in food and beverage service and successful team communication skills in delivering exceptional dining experience and customer satisfaction
Experienced with food and beverage management, delivering operational excellence and customer satisfaction. Utilizes strategic planning and team coordination to optimize performance. Track record of enhancing service quality and maintaining high standards in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Sales and Marketing
BF suma
07.2023 - Current
- Meeting clients and selling of health supplements
- Coordinated closely with sales and marketing teams to develop effective go-to-market strategies for new products.
- Collaborated with sales and marketing teams to align product development with market demands and customer needs.
- Coordinated with sales and marketing teams to forecast demand and adjust logistics strategies accordingly, avoiding stockouts.
- Collaborated closely with sales and marketing teams to understand customer needs better.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Applied customer market segmentation, targeting strategies and sales planning expertise in accordance with objectives of sales and marketing team.
- Collaborated with sales and marketing teams to develop technical documentation and promotional materials highlighting the unique advantages of company''s system designs.
- Recruited, mentored, and supported high-performing members of sales and marketing teams.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Room service captain
windsor golf hotel and country club
10.2006 - 01.2020
- Led a team of seven wait staff to run a 24hrs shift in the room services section effectively
- Training for new hires and all service staff
- Minibars were introduced in the 130 rooms and I had to supervise restocking everyday
- Strengthened cleanliness protocols to all rooms service pantries
- Efficiently addressed and resolved customer complaints maintaining a high level of guest satisfaction
- Handling breakfast service from early morning to the in house guest
- Managed high volume dining areas during lunch hours when there were conferences and events for over 200+ guests
- Settings rooms for meetings
- Regularly provided feedback to the kitchen team
- Taking orders in person and over the phone and entering into a point of sales systems
- Welcoming guests and setting them in their respective booked tables
- Presenting menus
- Assembling take out orders and cash handling
Waitstaff
Parklands shade hotel
01.2002 - 01.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Hostess
Arturo restaurant
01.2001 - 01.2002
- Manage floor inventory as well us back stock
- Answering calls from anticipated guest with inquiries about menu, seating, comments/complaints
- Greeted and seated guests, ensuring a positive first impression and smooth dining experience.
- Managed reservations and waitlists efficiently, optimizing table turnover and guest satisfaction.
- Collaborated with kitchen staff to communicate guest needs and special requests promptly.
- Handled guest inquiries and complaints professionally, resolving issues to enhance satisfaction.
- Monitored dining area for cleanliness and organization, upholding restaurant standards consistently.
- Assisted in coordinating special events, ensuring seamless execution from start to finish.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Waitstaff
Safari park hotel
01.1999 - 01.2001
- Table setup for events eg conferences, cocktails and weddings
- Organized mis en place for other restaurants so as to help in effective flow of service
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Certificate - Social Development
Amani Counselling Centre
Nairobi01.2011
Computer Application -
Kenya Utalli College
Nairobi01.2009
Computer application
Kiwan Computer College
Nairobi01.2006
Kenya Certificate of Secondary Education -
Muthiga High School
Gatundu01.1997
Kenya Certificate of Primary Education -
Ruera Primary School
Ruiru01.1993
Skills
- Community psychosocial response
- Strong communication
- Team leadership
- Customer service oriented
- Ability to multi tasks
- Problem solving
- Order taking
- Ability to work in fast paced environment
- Ability to work in fast paced environment
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Guest relations
- Order accuracy
- Tableside etiquette
- Drinking age verification
- Sanitation standards
Languages
English
Kiswahili
Timeline
Sales and Marketing
BF suma
07.2023 - Current
Room service captain
windsor golf hotel and country club
10.2006 - 01.2020
Waitstaff
Parklands shade hotel
01.2002 - 01.2006
Hostess
Arturo restaurant
01.2001 - 01.2002
Waitstaff
Safari park hotel
01.1999 - 01.2001
Certificate - Social Development
Amani Counselling Centre
Computer Application -
Kenya Utalli College
Computer application
Kiwan Computer College
Kenya Certificate of Secondary Education -
Muthiga High School
Kenya Certificate of Primary Education -
Ruera Primary School
References
Elizabeth Nyamori,
Supervisor -Winsar Hotel
+254724066823
Caro Donna
Food and Beverage Manager
+254725742979