Summary
Overview
Work history
Education
Skills
Timeline
Generic

Joseph DUCROCQ

London

Summary

After successfully building a career in operations, I have decided to embrace digital transformation. Believing that technology is and will continue to shape tomorrow's society, I have joined Makers' Bootcamp to study software engineering, specializing in Cloud and DevOps. Building on my previous experiences, my skills are ready to be transferred into the IT world. I look forward to helping your company scale and improve processes.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Software engineer student

Makers
London
01.2025 - Current
  • Currently studying with the onsite cohort, I am going through Makers' foundations course and pursuing the Cloud/ Devops track.

Operations manager

Lugano Diamonds
London
05.2024 - 01.2025
  • Own procedures to maintain accurate stock counts and organise storage system daily (jewelry and non jewelry)
  • Supplies order for both client facing and internal needs.
  • Carefully quality controlling stock pieces to ensure pristine condition.
  • Leading the production with workshops for repairs, upgrade or alteration of jewelry.
  • Close relationship with contractors to ensure Health and Safety requirements are met and up to date.
  • Ensuring the shop is in the best functioning condition to offer the best customer experience possible.
  • Operational offsite lead and management while activating abroad or outside the shop.
  • Keeping security level at the maximum while in and out of the shop.
  • Staff training on processes and tools.

Operations manager (Logistics)

Nivoda Ltd
London
11.2020 - 04.2024
  • Overseeing implementation of diamonds, gemstones and jewelry quality control.
  • 3PL management for international, domestic shipping with reverse logistic (up to 150 shipments/ day)
  • Flawless suppliers & customers management to build strong and lasting relations.
  • Continuous Improvement in order to optimise processes across all business.
  • Administrative duties in order to set up companies in Dubai and Singapore.
  • Set up of two new London offices from scratch (security system, contractors, recruitment, administrative duties...).
  • Worldwide stock management for the entire company through RFDI solution.
  • Gathering valuable customer' and supplier' feedbacks and transform them into proposed solution to improve users experience.
  • Project and Operations Management for strategical projects (40% physical stock increase as a main achievement)

Diamond sales specialist

Heera Diamond
London
01.2020 - 11.2020
  • Generate outbound & inbound leads to create new business opportunities.
  • Build rapport with customers and make suggestions to upsell products and achieve sales goals.
  • High standard customers consultation to understand needs and provide the best solution.
  • Jewelry production. Mainly working with CAD design and bespoke orders to provide excellent finished pieces.
  • Procurement of the best gemstones, diamonds and jewelry, matching customers' needs (various Hatton Garden suppliers and Rapnet).
  • Merchandising to keep a fresh and new look in order to attract the most customer possible.
  • Customer' Invoicing and shop related administrative tasks.
  • Take flawless daily inventories.

Account Manager (Logistics)

Jayhawk Fine art
London
02.2018 - 06.2019
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Maximise client success, educating on financial and operational strategies to support account growth.
  • 3PL management from London last mile couriers to overseas heavy logistic applied to artworks.
  • Stock management, making sure the items are stored safely and accurately in the warehouse.
  • Own stock accuracy through the in house inventory solution
  • Event management including logistic, on site installation and operational staff management (London Biennale, 1:54 African Art Fair)
  • Train and mentor new account representatives to deliver outstanding service.

Recruitment consultant

Hanson Search
London
10.2016 - 11.2017
  • Maintain candidates high suitability standards through diligent screening, interview and assessment processes.
  • Use sales and marketing techniques to attract business from client companies.
  • Handle end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Coach candidates through interview process to secure top roles.
  • Leading and empowering a team of 3 researchers to achieve full potential.
  • Register new candidates, developing wide-ranging database to meet client recruitment needs.
  • Consistently reaching and over exceeding targets (2 placements/ months).

Sales account manager

Hewlett Packard Enterprise
Barcelona
01.2016 - 10.2016
  • Management of a variable portfolio of French HP resellers (around 300 accounts).
  • Demonstrate products knowledge to encourage purchases by showcasing features and benefits.
  • Identifying prospects needs and offering appropriate products and services. Biggest win was to equip all French Burger Kings with micro servers ($2 million configuration)
  • Increase revenue through upselling and consistent contract renewals.
  • New customers onboarding into the level reward program.
  • Providing resellers with world class tech solutions in cooperation with different internal departments (factory, pre-sales, distributors, financial service).
  • Retaining and logging all precious information and interactions with Salesforce.
  • Collaborative work with various internal department for resellers benefits (finance, pre sales, supply...)

Education

Bachelor of Business Administration - Economics and entrepreneurship

BBA EDHEC
Lille, France
09.2011 - 08.2015

Gemmology

GIA (Gemmological Institute of America)
London
08.2020 - 12.2020

Skills

  • Collaborative work
  • Continuous improvement (CI)
  • SQL
  • Python
  • Docker
  • HTML
  • Exoframe
  • TDD
  • Git
  • Postgres
  • Postman
  • VS code
  • TablePlus

Timeline

Software engineer student

Makers
01.2025 - Current

Operations manager

Lugano Diamonds
05.2024 - 01.2025

Operations manager (Logistics)

Nivoda Ltd
11.2020 - 04.2024

Gemmology

GIA (Gemmological Institute of America)
08.2020 - 12.2020

Diamond sales specialist

Heera Diamond
01.2020 - 11.2020

Account Manager (Logistics)

Jayhawk Fine art
02.2018 - 06.2019

Recruitment consultant

Hanson Search
10.2016 - 11.2017

Sales account manager

Hewlett Packard Enterprise
01.2016 - 10.2016

Bachelor of Business Administration - Economics and entrepreneurship

BBA EDHEC
09.2011 - 08.2015

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Joseph DUCROCQ