Jorge Mogollon
Vigo
Summary
Diligent Quality Manager with 2 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management, and statistical analysis. Organized and analytical with excellent written and verbal communication skills.
Quality Manager with 24 years of documented quality control success. Develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Overview
21
21
years of professional experience
Work History
Quality Manager
ZF Group
09.2022 - Current
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Product Quality Manager
ZF Group
08.2020 - 09.2022
- Coordinated with sales teams in addressing customer concerns regarding product quality promptly, ultimately improving client satisfaction rates across the board.
- Managed supplier relationships to guarantee consistent delivery of high-quality materials, fostering strong partnerships.
- Reduced customer complaints by enhancing internal quality control methods and protocols.
- Leveraged data analytics tools and methodologies to monitor product quality trends in real-time, enabling proactive interventions when necessary.
- Developed and implemented comprehensive training programs for employees to improve overall product quality.
- Initiated regular audits of production processes, identifying areas for optimization and streamlining workflows accordingly.
- Collaborated with cross-functional teams to identify opportunities for process improvements, leading to better product performance.
- Improved product quality by implementing rigorous inspection processes and feedback loops.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Customer Quality Engineer and New Projects
Zf Trw
05.2014 - 08.2020
- Served as a liaison between engineering, manufacturing, and customers when addressing complex technical issues related to product quality.
- Conducted detailed failure analysis to identify areas for improvement in product design and manufacturing processes.
- Improved customer satisfaction by addressing and resolving quality issues in a timely manner.
- Contributed to company-wide continuous improvement initiatives by sharing best practices and collaborating with colleagues on cross-functional projects aimed at improving overall product quality levels.
- Reduced manufacturing defects by implementing robust quality control measures.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Maintained up-to-date knowledge of industry trends and regulatory requirements, ensuring continued compliance with all relevant standards.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Supported quality team members during corrective action updates.
- Developed action plan for company certification using ISO 9000 standard knowledge.
Quality Manager
TRW Vehicle Safety Systems
06.2012 - 04.2014
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Process Quality Engineer
DALPHIMETAL ESPAÑA
07.2005 - 05.2012
- Assisted in the development of annual budgets, focusing on cost reduction initiatives and investments in quality improvement technologies.
- Led the implementation of corrective actions for non-conformance issues, minimizing customer complaints and returns.
- Established statistical process control methods for monitoring and controlling process variations, increasing overall operational stability.
- Implemented 5S methodology in work areas to maintain a clean, organized environment that supported efficient operations.
- Implemented Lean Six Sigma methodologies for continuous improvement of process quality and reduced waste.
- Audited internal processes to ensure conformance with ISO 9001 requirements and drive continuous improvement efforts.
- Developed and maintained quality documentation, streamlining audit processes and maintaining regulatory compliance.
- Participated in project reviews to enable ongoing status tracking and reporting.
- Evaluated proposed project economics and identified alternative solutions and designs producing improved results.
- Monitored and optimized production processes to increase throughput and improve quality.
- Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.
- Developed and implemented process improvements to reduce costs and increase efficiency in industrial production.
Supplier Quality Assurance Engineer
DALPHIMETAL ESPAÑA
06.2003 - 06.2003
- Aided suppliers in raw material selection strategies to encourage superior supply chain outcomes.
- Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
- Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
- Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.
- Designed inspection plans and methods for execution by personnel at remote locations, verifying accurate implementation and data collection.
- Traveled to assigned supplier facilities to verify supplier staff qualifications via multiple modes of inspection and investigation.
- Provided capability assessment and testing for individuals and teams assigned by suppliers.
- Improved supplier performance ratings through regular feedback and ongoing collaboration on corrective action plans.
- Improved supplier quality performance by conducting audits and implementing corrective actions.
- Conducted training sessions for suppliers to ensure understanding of company quality standards and requirements.
- Analyzed data trends from supplier evaluations to create actionable insights that led to enhanced overall performance across the supply base.
- Streamlined supplier assessment process for faster onboarding and reduced risk of noncompliance.
- Led root cause analyses to identify and address problems in industrial production.
Education
High School Diploma -
Official School of Languages
Vigo09.2011
Higher Secondary Education - Electrical, Electronics And Communications
C.Hogar
Vigo09.1994
Skills
- Internal Auditing
- Quality Management Systems
- Compliance Monitoring
- Corrective Actions
- Problem-solving abilities
- Continuous Improvement
- Quality Metrics
- Statistical analysis skills
- Performance monitoring
- Measurement System Analysis
- Gage R&R Studies
- Administration and Reporting
- Negotiation
Languages
English
Advanced (C1)
Portuguese
Intermediate (B1)
Timeline
Quality Manager
ZF Group
09.2022 - Current
Product Quality Manager
ZF Group
08.2020 - 09.2022
Customer Quality Engineer and New Projects
Zf Trw
05.2014 - 08.2020
Quality Manager
TRW Vehicle Safety Systems
06.2012 - 04.2014
Process Quality Engineer
DALPHIMETAL ESPAÑA
07.2005 - 05.2012
Supplier Quality Assurance Engineer
DALPHIMETAL ESPAÑA
06.2003 - 06.2003
High School Diploma -
Official School of Languages
Higher Secondary Education - Electrical, Electronics And Communications
C.Hogar
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