Jonathan Stork
Paris
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Concierge
Marriott International, Inc.
08.2023 - Current
- Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Supervise team of valets and bellman to help guests with luggage, taxi services and deliver items and requests to guest rooms.
- Coordinated with housekeeping and maintenance staff to ensure room availability and cleanliness for incoming guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions and special requests, such as booking tours or dinner reservations.
Barman
The Winery Restaurant and Wine Bar
05.2019 - 06.2023
- Enhanced customer experience by providing friendly and attentive service during busy shifts.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Implemented inventory control measures, reducing waste and ensuring adequate stock levels for all beverage items.
- Trained new team members on bar procedures, contributing to their successful integration into the team.
- Collaborated with management on marketing initiatives, supporting special events planning to attract new clientele.
Store Manager
illy caffe s.p.a
11.2017 - 05.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Starbucks Manager
Vons
04.2013 - 12.2016
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Skills
- Communication
- Point of Sale Operation
- Customer Service
- Guest Relations Management
- Conflict Resolution
- Organizational Skills
- Reservation Management
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Personal Information
- Date of Birth: 07/15/96
- Nationality: France and United States of America
Hobbies and Interests
- Piano
- Travel
- Films
References
References available on demand.
Timeline
Concierge
Marriott International, Inc.
08.2023 - Current
Barman
The Winery Restaurant and Wine Bar
05.2019 - 06.2023
Store Manager
illy caffe s.p.a
11.2017 - 05.2019
Starbucks Manager
Vons
04.2013 - 12.2016
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