Jolivia laurelle MOLLARET
Guest Relations • Customer Support • Hospitality Operations
Lagny sur marne
Profil professionnel
Hospitality and guest-experience professional with solid experience in 4-star hotels and customer-facing roles. Skilled in supporting guests through phone, email and front-desk operations, coordinating smooth arrivals/departures, handling requests and issues end-to-end, and delivering service with empathy, calm and precision. Tech-savvy and confident using property management systems (OPERA) and administrative tools in fast-paced environments.
Vue d'ensemble
10
10
years of professional experience
4
4
years of post-secondary education
Expérience
Front Desk Receptionist (4★)
Hôtel Alpha Palmier
Lausanne
2023.05 - 2026.01
• Welcomed guests and delivered high-quality service across arrivals and departures (check-in/check-out).
• Managed reservations, billing, cashier control and daily administrative tasks.
• Provided concierge support and handled guest requests, coordinating solutions with internal teams.
• Resolved issues promptly with a guest-first mindset, ensuring a smooth and professional stay.
Front Desk Receptionist (4★)
Hôtel DoubleThree by Hilton Luxembourg
Luxembourg
2022.10 - 2023.05
• Supported guest journeys in a 345-room 4-star property, ensuring consistent service standards.
• Used OPERA PMS to manage reservations, room allocation, guest profiles and billing.
• Handled guest requests and complaints, ensuring fast follow-up and resolution.
Front Office / Guest Services Associate (Permanent
Fédération de Savoie Pour la Pêche et la Protection du Milieu Aquatique
SAVOIE
2017.12 - 2022.09
• Managed reception and visitor support, handling inquiries with professionalism and clarity.
• Provided administrative assistance and ensured accurate processing of requests and information.
- Exécution rapide et efficace des tâches assignées.
Tourist Reception Agent
Office de Tourisme Porte de Maurienne, Aiguebelle, France
Aiguebelle
2017.07 - 2017.08
• Welcomed visitors, provided local recommendations and managed tourism information requests.
Front Desk Receptionist (4★)
Hôtel Adelphia, Aix-les-Bains, France
Aix les bains
2016.06 - 2017.04
• Performed check-in/check-out, reservations, concierge support, billing and cashier control.
• Ensured guest satisfaction through attentive service and effective communication.
Formation
• Professional Diploma – Hotel Receptionist - Réceptionniste en hôtellerie
Centre de formation AFPA
Chambéry Savoie 2015.01 - 2016.03
• Seasonal Training (Customer relations, Tourism ) - Relation clients, Anglais touristique, Culture numérique, connaissance du patrimoine local
Savoie
France 2014.11 - 2014.12
• Business Management — Centurion Academic, - Management
Centurion Academic
South Africa 2012.01 - 2013.05
Maturité - Economique et Sociale
Central African Republic
République Centrafricaine 2006.01 - 2007.01
Compétences
- Guest Relations (check-in / check-out, concierge, reservations)
- Customer Support (email, phone, in-person service)
- Issue Resolution & De-escalation (ownership from start to finish)
- Operational Excellence (cash handling, admin tasks, accuracy)
- PMS / Tools: OPERA Reservation & billing workflows
- Multitasking in high-pressure environments
- Remote collaboration & communication (adaptable, proactive)
- Languages: French (native) English (fluent)
Personnalisé
Âge: 37
Langues
Français
Langue maternelle
Anglais
Bilingue
Informations complémentaires
Reading and writing
Chronologie
Front Desk Receptionist (4★)
Hôtel Alpha Palmier
2023.05 - 2026.01
Front Desk Receptionist (4★)
Hôtel DoubleThree by Hilton Luxembourg
2022.10 - 2023.05
Front Office / Guest Services Associate (Permanent
Fédération de Savoie Pour la Pêche et la Protection du Milieu Aquatique
2017.12 - 2022.09
Tourist Reception Agent
Office de Tourisme Porte de Maurienne, Aiguebelle, France
2017.07 - 2017.08
Front Desk Receptionist (4★)
Hôtel Adelphia, Aix-les-Bains, France
2016.06 - 2017.04
• Professional Diploma – Hotel Receptionist - Réceptionniste en hôtellerie
Centre de formation AFPA
2015.01 - 2016.03
• Seasonal Training (Customer relations, Tourism ) - Relation clients, Anglais touristique, Culture numérique, connaissance du patrimoine local
Savoie
2014.11 - 2014.12
• Business Management — Centurion Academic, - Management
Centurion Academic
2012.01 - 2013.05
Maturité - Economique et Sociale
Central African Republic
2006.01 - 2007.01